Knowledge Hub
Sharing insights & actionable advice
Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
Please wait while we prepare your content...
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover how SMS and SVSMS revolutionize healthcare communication for South African organizations through enhanced patient engagement, compliance, and secure messaging solutions. Transform your operations today.
In the fast-paced environment of healthcare, efficient and secure communication is pivotal for improving patient care and operational efficiency. SMS (Short Message Service) and SVSMS (Secure Very Short Message Service) have emerged as vital tools for healthcare organizations in South Africa, enabling rapid information dissemination, appointment reminders, emergency alerts, and more. In this detailed guide, we explore how SMS and SVSMS can transform healthcare communication and why Bidvest Data's solutions are essential for compliance, security, and operational success.
SMS communications are widely used in healthcare settings for various functions, including appointment scheduling, patient reminders, follow-up notifications, and emergency communications. SVSMS adds an essential layer of security by ensuring that sensitive information remains encrypted during transmission, adhering to compliance regulations such as the Protection of Personal Information Act (POPIA).
Healthcare organizations face stringent regulatory requirements regarding patient information handling. Complying with POPIA is essential for protecting patient privacy and avoiding potentially severe legal repercussions. The use of secure messaging services ensures that all communications adhere to these legal frameworks, maintaining the integrity of patient data while facilitating efficient information exchange.
To successfully integrate SMS and SVSMS into existing healthcare operations, organizations must take a systematic approach:
Several healthcare organizations in South Africa have successfully adopted SMS and SVSMS technologies to enhance their operations:
Implemented SMS reminders for appointments, resulting in a 30% reduction in no-show rates and significant increased patient satisfaction rates.
Used SVSMS for secure communication with vulnerable populations, ensuring the confidentiality of sensitive health information while enabling effective outreach.
To measure the effectiveness of SMS and SVSMS solutions, healthcare providers should track key performance indicators:
Get started today and see immediate results
Get answers to common questions about Sms And Svsms
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
Bidvest Data sends on average more than 10 million personalized SMS/SV SMS messages per month, with daily peaks exceeding 2 million messages. This comprises mainly of transactional notifications and hosted transactional data.
The SMS channel delivers a secure, shortened personalized URL to the consumer, directing them to their unique microsite. All consumer activity can be tracked.
PDF documents, HTML content, videos and animations can be hosted on our Zero Rated Data domains. Reverse billing of data on these domains ensure access for end users to content at no cost. Bidvest Data offers this service on all South African and Namibian mobile networks.
Bidvest Data offers custom-built, screen adaptive, HTML environments, enabling features like animation, rotating GIFs, and interactive buttons.
Our service includes automated large file batch sending through sFTP data transfer. The data can selectively drive template messaging. Near real-time SMS sending is facilitated through our API, using templates or dynamic text.
Where another channel in our omnichannel platform is unsuccessful in delivering a message, we can automatically fail over to SMS. Priority and fail over channels are configurable.
Bidvest Data provides near-real-time and periodic aggregate batched reporting on consumer engagement, including link tracking, SMS and SV SMS delivery status, and customized reports on microsite access.