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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover how zero-rated communication channels can transform government service delivery in South Africa. Explore key benefits, use cases, and implementation strategies for enhancing citizen engagement and accessibility.
In South Africa, effective communication is crucial for government services to disseminate information, provide support, and engage citizens. Zero-rated communication channels, which exempt certain data from charges, represent an innovative approach aimed at improving accessibility and reducing costs. This blog post explores diverse use cases for government implementation of zero-rated communication channels, detailing their benefits, potential applications, and strategies for maximizing their impact on public service delivery.
Zero-rated communication channels allow users to access specific data services without incurring data charges. Governments can leverage these channels to enhance connectivity, eliminate barriers to essential communication, and improve overall service delivery to citizens. The primary goal is to ensure that vital information is accessible to all, regardless of socio-economic status, fostering inclusion and engagement.
Zero-rated channels can be utilized to distribute crucial public health information, vaccination schedules, and health campaigns. Citizens can receive essential updates and health tips without worrying about data costs, thus increasing participation in government health initiatives.
By zero-rating educational resources and platforms, government bodies can ensure that students and educators have uninterrupted access to learning materials, especially during remote learning scenarios. This can significantly enhance educational outcomes, particularly in rural areas.
In times of crisis, such as natural disasters, governments can use zero-rated channels to communicate emergency alerts and safety instructions effectively. By eliminating data charges, they ensure that every citizen can receive critical safety information promptly.
Encouraging civic engagement, such as voting information, feedback on legislation, or town hall meetings, can be facilitated through zero-rated communication. This empowers citizens to stay informed and actively participate in democratic processes.
To maximize the impact of zero-rated communication channels, government agencies should consider the following strategies:
In conclusion, zero-rated communication channels represent a significant opportunity for South African government agencies to enhance service delivery, improve citizen engagement, and promote inclusivity. By prioritizing the implementation of these channels and focusing on the diverse use cases outlined above, governments can cultivate a more connected and informed citizenry, ultimately leading to improved public service outcomes.
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We set up and generate transactional communication at scale, accepting diverse data streams, managing template libraries, and supporting business rules and error handling. Projects are developed in UAT and PROD environments following agile methodologies with JIRA support. We facilitate large batch processing via secure data transfer and accommodate small batch or singular sending via API. We generate content for multiple delivery channels, implementing failover where needed.
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford