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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Explore effective strategies for transforming email communication in South African enterprises. Discover solutions for security, compliance, and enhanced engagement tailored to corporate needs.
In the era of digital transformation, email remains a cornerstone of enterprise communication. However, to fully leverage email's potential, South African businesses must adopt innovative strategies to enhance productivity, security, and customer engagement. This comprehensive guide outlines the critical components and best practices for transforming email communication within enterprises, catering specifically to the needs of corporate decision-makers, IT managers, and compliance officers.
Despite the proliferation of instant messaging and collaboration tools, email continues to serve as the primary means of formal communication in many organizations. Its role extends beyond mere messaging and includes:
To harness the full potential of email communication, enterprises should consider the following strategies:
Adopting advanced email platforms like Microsoft 365 or Google Workspace provides robust features including enhanced security protocols, powerful collaboration tools, and accessibility from any device.
Security remains paramount in email communication. Implementing measures such as end-to-end encryption, multi-factor authentication, and regular training on phishing detection is essential to protect sensitive information.
Utilizing email integration with CRM systems, project management tools, and automation for routine communications can significantly optimize workflows, reduce response times, and improve team collaboration.
With the South African Protection of Personal Information Act (POPIA) and other regulations, compliance remains a critical aspect of email communication. Best practices include:
Email can also serve as a powerful channel for enhancing customer engagement. Key areas to focus on include:
Enterprises should continuously measure the effectiveness of their email communication strategies through metrics such as:
Looking ahead, enterprises should be aware of trends shaping email communication, including:
To successfully implement these strategies, corporations should take the following steps:
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Get answers to common questions about EMAIL
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
We implement your designs, images and artwork for optimal delivery. We measure and manage spam ratings, and we monitor and manage blacklisting and reputation of sending domains.
PDF documents, HTML content, videos and animations can be hosted on our Zero Rated Data domains. Reverse billing of data on these domains ensure access for end users to content at no cost. Bidvest Data offers this service on all South African and Namibian mobile networks.
Bidvest Data offers custom-built, screen adaptive, HTML environments, enabling features like animation, rotating GIFs, and interactive buttons in the email body and built into the unique microsite.
Our service includes automated large file batch sending through sFTP data transfer. The data can selectively drive template messaging. Near real-time email sending is facilitated through our API, using templates or dynamic text.
Where another channel in our omnichannel platform is unsuccessful in delivering a message, we can automatically fail over to email. Priority and fail over channels are configurable.
Bidvest Data provides near-real-time and periodic aggregate batched reporting on consumer engagement, including link tracking, email delivery status, and customized reports on microsite access.