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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover how email zero-rated data can transform communication in South African financial services, enhancing engagement, compliance, and customer service.
In the competitive landscape of financial services, effective communication is paramount. The introduction of zero-rated data for email services offers an opportunity for financial institutions in South Africa to enhance customer engagement and streamline communication without incurring data costs for clients. In this comprehensive guide, we explore how zero-rated email data functions, its benefits for the financial services industry, and how your organization can implement this innovative solution to improve customer interactions.
Zero-rated data allows users to access certain websites or services without using their data allowance. This means customers can send and receive emails related to their financial transactions, services, and communications without being charged for the data used. This initiative benefits both clients and financial institutions by promoting digital inclusion and enhancing customer experience.
Zero-rated email services are typically established through partnerships between financial service providers and telecommunications companies. These partnerships enable the creation of specific agreements where email traffic sent and received from designated addresses or domains is excluded from data charges.
In South Africa, compliance with the Protection of Personal Information Act (POPIA) is critical for financial services providers managing customer data. When implementing zero-rated email solutions, organizations must ensure:
Various financial institutions utilize zero-rated email to maximize operational efficiency and improve customer relationships. Here are some practical examples:
Banks can send crucial notification emails about new products, fees, and account changes without worrying about the recipient's data costs, leading to improved customer awareness and satisfaction.
With real-time updates on loan status and documentation requests, banks enhance the customer experience by facilitating swift communication regarding loan applications.
Evaluating the return on investment (ROI) for implementing zero-rated email services in the financial sector involves measuring:
Integrating zero-rated email services can provide financial institutions a significant competitive advantage in South Africa. By facilitating unencumbered communication through email, financial services can drive customer engagement, boost operational efficiency, and ensure compliance. As this initiative grows, organizations that leverage zero-rated data effectively will likely enhance their market presence and strengthen customer relationships.
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Get answers to common questions about EMAIL
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
We implement your designs, images and artwork for optimal delivery. We measure and manage spam ratings, and we monitor and manage blacklisting and reputation of sending domains.
PDF documents, HTML content, videos and animations can be hosted on our Zero Rated Data domains. Reverse billing of data on these domains ensure access for end users to content at no cost. Bidvest Data offers this service on all South African and Namibian mobile networks.
Bidvest Data offers custom-built, screen adaptive, HTML environments, enabling features like animation, rotating GIFs, and interactive buttons in the email body and built into the unique microsite.
Our service includes automated large file batch sending through sFTP data transfer. The data can selectively drive template messaging. Near real-time email sending is facilitated through our API, using templates or dynamic text.
Where another channel in our omnichannel platform is unsuccessful in delivering a message, we can automatically fail over to email. Priority and fail over channels are configurable.
Bidvest Data provides near-real-time and periodic aggregate batched reporting on consumer engagement, including link tracking, email delivery status, and customized reports on microsite access.