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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover how to customize WhatsApp for Business self-help features and streamline customer interactions. Enhance engagement and compliance in South African enterprises.
In an era where instant communication defines customer service success, customizing WhatsApp for Business has emerged as a vital strategy for enterprises in South Africa. This comprehensive guide delves into the various ways businesses can tailor WhatsApp to enhance self-help functionalities, improve customer engagement, and streamline operations, all while ensuring compliance with local regulations like POPIA.
WhatsApp for Business offers powerful tools that are designed specifically for enterprises looking to engage customers proactively. By enhancing self-help capabilities, businesses can empower customers to resolve queries, access information, and perform tasks without the need for direct support, ensuring efficiency and satisfaction.
Customizing WhatsApp for self-help requires a strategic approach. Below is a step-by-step process that enterprises can follow to leverage WhatsApp effectively:
As with any communication tool handling customer data, ensuring compliance with the Protection of Personal Information Act (POPIA) is critical. Enterprises must acquire explicit consent before managing customer data and ensure messages do not include personal information without necessary protections.
Best Practices for Compliance:
To evaluate the effectiveness of the customized WhatsApp self-help features, enterprises should track specific KPIs, such as:
Customizing WhatsApp for Business to include robust self-help features not only enhances customer engagement but also drives operational efficiencies. By following a structured approach and adhering to compliance guidelines, enterprises in South Africa can transform their customer service experience, making it more accessible and user-friendly.
Get started today and see immediate results
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Get answers to common questions about Whatsapp For Business
Discover our comprehensive solution features designed to transform your business communication experience
Structured menu driven chatbot supported with AI and natural language processing, incorporating selection lists, click buttons and short cut keys. Language options, where the end user can select to be serviced in a predefined language of choice.
Our omnichannel service includes the delivery of large file batch WhatsApp template messages. A single file drives channel selection, including WhatsApp template messaging. Where Bidvest Data manages the self-help WhatsApp service, the messages can be distributed on this channel, or an alternative WhatsApp number can be created for bulk delivery of outbound template messages.
Seamless handing over to a live agent for chat support on our live agent chat portal and handing back to chatbot mode once the query has been resolved.
End user access to account information driven through API or as part of our document archive platform, and delivered inline as data, PDF, or access to a personalized unique microsite through URL, for a rich content service environment.
Supports electronic “card not present” payment integration to secure ecommerce payment gateways. This enables tracking and reconciliation of digital payments for the ease of the consumer, and improved collections for our customers.