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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover how to configure failover options for WhatsApp messaging services to ensure uninterrupted communication for your enterprise. A complete guide for South African businesses.
As enterprises become increasingly reliant on instant messaging platforms for customer communication, it is essential to ensure service reliability and uninterrupted messaging capabilities. This detailed guide provides insights into configuring failover options for WhatsApp messaging services, enabling South African businesses to maintain communication efficiency even during unforeseen disruptions.
Failover options serve as contingency plans designed to maintain communication service continuity when primary channels encounter issues. In the context of WhatsApp messaging, these options are crucial for businesses that depend on this platform for critical customer interactions, especially in sectors like financial services, healthcare, and logistics.
Begin by assessing your existing messaging setup. Identify critical dependency points and potential vulnerabilities that might affect WhatsApp service availability.
Consider integrating multiple messaging channels (e.g., SMS, email) to provide alternatives when WhatsApp is unavailable. This multi-channel strategy ensures customers can still reach your business.
Use APIs to connect WhatsApp to other messaging services or CRM systems, allowing automated message routing based on availability.
Set up automatic failover protocols that redirect messages to a secondary channel if WhatsApp encounters issues or downtimes. Ensure that this process is transparent to users.
To optimize failover configurations, enterprises should adopt the following best practices:
In a business landscape where effective communication can dictate success, configuring failover options for WhatsApp messaging services is not just beneficial—it's essential. By taking proactive steps to ensure that messaging services remain reliable, South African enterprises can enhance customer satisfaction, maintain operational efficiency, and secure their reputations.
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Get answers to common questions about Whatsapp For Business
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
Structured menu driven chatbot supported with AI and natural language processing, incorporating selection lists, click buttons and short cut keys. Language options, where the end user can select to be serviced in a predefined language of choice.
Our omnichannel service includes the delivery of large file batch WhatsApp template messages. A single file drives channel selection, including WhatsApp template messaging. Where Bidvest Data manages the self-help WhatsApp service, the messages can be distributed on this channel, or an alternative WhatsApp number can be created for bulk delivery of outbound template messages.
Seamless handing over to a live agent for chat support on our live agent chat portal and handing back to chatbot mode once the query has been resolved.
End user access to account information driven through API or as part of our document archive platform, and delivered inline as data, PDF, or access to a personalized unique microsite through URL, for a rich content service environment.
Supports electronic “card not present” payment integration to secure ecommerce payment gateways. This enables tracking and reconciliation of digital payments for the ease of the consumer, and improved collections for our customers.