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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Explore the importance and implementation of configurable failover options for WhatsApp Business Messaging to ensure seamless communication for enterprises in South Africa.
As South African enterprises increasingly adopt WhatsApp Business Messaging for customer communication, ensuring the reliability of these interactions is paramount. Configurable failover options elevate the functionality of WhatsApp Business by providing backup mechanisms that keep communication channels operational even during outages or disruptions. This guide explores the importance, implementation, and benefits of these failover options tailored specifically for medium and large businesses.
Configurable failover options refer to the strategies and systems implemented to ensure that if the primary communication channel—WhatsApp Business—is unavailable or experiencing issues, alternative channels can seamlessly take over. This redundancy is crucial for maintaining consistent client interactions, particularly in industries such as financial services, healthcare, and logistics, where communication reliability is critical.
For enterprise-scale organizations, implementing failover options requires careful planning and integration with existing communication infrastructures. Below are key steps for a successful deployment:
Adopting configurable failover options offers several advantages that enhance overall communication strategies for enterprises.
Different sectors can leverage these failover options in unique ways according to their specific communication demands:
Immediate responses are crucial; failover options allow banks to send alerts via SMS when transactional notifications fail to succeed through WhatsApp.
Patient communications regarding appointments or test results can automatically switch to email if WhatsApp encounters service issues, ensuring critical information reaches patients without delay.
In today's fast-paced environment, implementing configurable failover options for WhatsApp Business Messaging not only enhances the reliability of enterprise communication but also fundamentally transforms customer engagement strategies. By integrating failover solutions, South African enterprises can ensure that they maintain critical communication lines, reduce operational risks, and improve overall consumer satisfaction. Start harnessing the power of robust communication strategies to create lasting relationships with your clients.
Get started today and see immediate results
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
Structured menu driven chatbot supported with AI and natural language processing, incorporating selection lists, click buttons and short cut keys. Language options, where the end user can select to be serviced in a predefined language of choice.
Our omnichannel service includes the delivery of large file batch WhatsApp template messages. A single file drives channel selection, including WhatsApp template messaging. Where Bidvest Data manages the self-help WhatsApp service, the messages can be distributed on this channel, or an alternative WhatsApp number can be created for bulk delivery of outbound template messages.
Seamless handing over to a live agent for chat support on our live agent chat portal and handing back to chatbot mode once the query has been resolved.
End user access to account information driven through API or as part of our document archive platform, and delivered inline as data, PDF, or access to a personalized unique microsite through URL, for a rich content service environment.
Supports electronic “card not present” payment integration to secure ecommerce payment gateways. This enables tracking and reconciliation of digital payments for the ease of the consumer, and improved collections for our customers.
Get answers to common questions about Whatsapp For Business