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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Explore how automated routing with WhatsApp Business API and chatbots transforms enterprise communication, enhancing customer experiences and operational efficiency for businesses in South Africa.
In the fast-paced world of digital communication, businesses must adopt innovative solutions that enhance customer engagement while streamlining operational efficiency. Automated routing using the WhatsApp Business API combined with smart chatbots provides a powerful approach for enterprises looking to deliver prompt, personalized customer service. This complete guide explores the mechanics, benefits, and best practices of implementing automated routing systems to elevate your business communication strategies.
Automated routing refers to the process of directing customer inquiries through a system that intelligently processes and categorizes messages. By leveraging the WhatsApp Business API, enterprises can efficiently manage large volumes of customer interactions through automation. Combining this with chatbots enriches the customer experience, allowing for real-time responses and the ability to handle multiple interactions simultaneously.
Integrating chatbots with the WhatsApp Business API extends beyond improved customer service; it offers a multitude of benefits tailored to enterprise operational needs:
To successfully implement automated routing with the WhatsApp Business API and chatbots, enterprises should follow certain best practices to maximize effectiveness:
Numerous enterprises across South Africa have successfully implemented automated routing with WhatsApp and chatbots, demonstrating the versatility of this solution:
A major bank utilized automated routing to manage frequent inquiries regarding loan applications, drastically reducing response times and enhancing customer satisfaction rates.
An e-commerce company adopted the WhatsApp Business API for order tracking queries, successfully decreasing resolution times and increasing sales conversions.
Focusing on performance metrics can help organizations assess the success of their automated routing initiatives. Key performance indicators include:
Automated routing with the WhatsApp Business API and chatbots represents a transformative opportunity for South African enterprises. By enhancing customer engagement and operational efficiencies, businesses can remain competitive in a rapidly evolving digital landscape. Investing in this technology not only aligns with modern customer expectations but also establishes a foundation for ongoing growth and engagement.
Get started today and see immediate results
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Get answers to common questions about Whatsapp For Business
Discover our comprehensive solution features designed to transform your business communication experience
Structured menu driven chatbot supported with AI and natural language processing, incorporating selection lists, click buttons and short cut keys. Language options, where the end user can select to be serviced in a predefined language of choice.
Our omnichannel service includes the delivery of large file batch WhatsApp template messages. A single file drives channel selection, including WhatsApp template messaging. Where Bidvest Data manages the self-help WhatsApp service, the messages can be distributed on this channel, or an alternative WhatsApp number can be created for bulk delivery of outbound template messages.
Seamless handing over to a live agent for chat support on our live agent chat portal and handing back to chatbot mode once the query has been resolved.
End user access to account information driven through API or as part of our document archive platform, and delivered inline as data, PDF, or access to a personalized unique microsite through URL, for a rich content service environment.
Supports electronic “card not present” payment integration to secure ecommerce payment gateways. This enables tracking and reconciliation of digital payments for the ease of the consumer, and improved collections for our customers.