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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Explore the importance and implementation of configurable failover options for SMS and email services. Learn how Bidvest Data helps South African enterprises ensure uninterrupted communication during service disruptions.
In an ever-evolving business landscape, maintaining uninterrupted communication is essential for enterprise resilience and operational efficiency. Configurable failover options for SMS and email services provide a safety net that ensures organizations continue to connect with their customers, stakeholders, and employees without disruption. This comprehensive guide delves into the importance of failover options, explores how they work, and highlights best practices for implementation in South African enterprises.
Configurable failover options enable enterprises to switch communication channels intelligently in the event one becomes unavailable. Whether due to technical failures, network outages, or high traffic loads, these options ensure that critical messages still reach their intended recipients through alternative channels. For instance, if an SMS service experiences downtime, organizations can redirect messages to email or vice versa, maintaining seamless communication.
Implementing configurable failover options involves leveraging technology to automate channel management without manual intervention. Here’s how it typically operates:
Various industries in South Africa leverage configurable failover options to fortify their communication strategies. Some use cases include:
Banks utilize failover systems to ensure prompt notifications for transactions, alerts for suspicious activities, and essential customer communications through alternate SMS and email channels.
Hospitals and clinics implement failover management to communicate critical health instructions, appointment reminders, and emergency notifications to patients reliably.
To maximize the effectiveness of failover systems, enterprises must follow these best practices:
To evaluate the return on investment (ROI) associated with configurable failover options, enterprises should track the following metrics:
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Discover our comprehensive solution features designed to transform your business communication experience
We set up and generate transactional communication at scale, accepting diverse data streams, managing template libraries, and supporting business rules and error handling. Projects are developed in UAT and PROD environments following agile methodologies with JIRA support. We facilitate large batch processing via secure data transfer and accommodate small batch or singular sending via API. We generate content for multiple delivery channels, implementing failover where needed.
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford