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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover how to utilize failover mechanisms between SMS and email to enhance delivery rates and improve communication strategies within your enterprise. Optimize critical communications with Bidvest Data.
In an era where timely and reliable communication is vital for business success, South African enterprises must adopt strategies that enhance message delivery rates and ensure effective customer engagement. One innovative solution is utilizing failover mechanisms between SMS and email communication. This guide explores the significant benefits, operational strategies, and practical implementation tips for leveraging SMS and email failover for your organization.
Failover is a critical component of communication systems, ensuring that if one delivery method falters, another takes over, thus maintaining service continuity. In the context of SMS and email, a failover system allows businesses to send messages via SMS when email delivery fails, and vice versa. This dual-channel strategy is essential in today's digital landscape, especially for sectors like finance, healthcare, and government where timely communication can impact operational efficacy.
To successfully implement a failover strategy, organizations must ensure their communication systems are robust and capable of handling dual-channel messaging. Here are several operational strategies to consider:
Different industries face unique challenges that can impact communication strategies. For instance:
In finance, rapid delivery of sensitive information such as transaction alerts via SMS ensures timely action from customers, while email serves for comprehensive documentation.
In healthcare, reminding patients of appointments through SMS can efficiently reduce no-shows, with follow-up details sent via email.
To assess the effectiveness of your failover strategy, it is essential to track key performance indicators (KPIs) such as:
Implementing a failover system between SMS and email provides a strategic advantage for South African enterprises to ensure that critical communications never falter. By strengthening your communication strategy with failover capabilities, companies can improve operational efficiency, enhance customer experience, and ensure compliance across sectors.
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Get answers to common questions about Transactional Communication
We set up and generate transactional communication at scale, accepting diverse data streams, managing template libraries, and supporting business rules and error handling. Projects are developed in UAT and PROD environments following agile methodologies with JIRA support. We facilitate large batch processing via secure data transfer and accommodate small batch or singular sending via API. We generate content for multiple delivery channels, implementing failover where needed.