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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover common SMS delivery issues and learn how to troubleshoot effectively. Enhance your enterprise communication with Bidvest Data's expert insights and solutions.
SMS communication remains a critical tool for enterprises in South Africa, offering a direct line to customers and stakeholders for essential notifications, alerts, and marketing messages. However, organizations often encounter various issues related to SMS delivery that can disrupt their communication strategies. In this comprehensive guide, we explore common SMS delivery problems and provide actionable troubleshooting steps, empowering IT decision-makers and operational heads to optimize their SMS services effectively.
SMS messaging is highly valued for its reliability, immediacy, and high open rates, making it an essential component of any enterprise communication strategy. Whether for transactional alerts, marketing promotions, or customer service notifications, ensuring successful SMS delivery is critical for enhancing customer engagement and operational efficiency.
While SMS technology is generally robust, several factors can interfere with successful message delivery. Below are the most common issues enterprises may face:
To effectively resolve SMS delivery challenges, enterprises should implement the following troubleshooting steps:
Assess the network infrastructure and ensure there is sufficient connectivity in the areas where messages are intended to be delivered. Conduct tests to confirm the network's performance, particularly during peak usage times.
Regularly audit your recipient lists to ensure numbers are accurate, formatted correctly, and updated as necessary. Remove numbers that have opted out or are invalid to improve overall delivery success rates.
To avoid throttling, segment your messages and distribute them over a more extended period. Perform load testing and consult with your SMS service provider for recommended sending limits.
Examine the content of your SMS messages to ensure it complies with regulations and avoids triggering spam filters. Implement best practices for writing compelling and compliant messages.
To enhance SMS delivery success rates, consider leveraging the following tools and solutions:
Choose a reliable SMS gateway provider that offers extensive network coverage and support for large-scale messaging. Evaluate options based on scalability, security, and compliance.
Implement analytics solutions to monitor message delivery rates, engagement metrics, and response times. Utilize this data to make informed adjustments to your SMS strategies.
Utilize compliance management tools to ensure adherence to local regulations, such as POPIA, which governs the transmission of personal data and messaging practices.
Ensuring the successful delivery of SMS communications is paramount for enterprises aiming to maintain effective lines of communication. By proactively addressing common issues and employing strategic troubleshooting techniques, organizations can improve their message delivery rates, enhance customer engagement, and drive operational success. For additional guidance and tailored solutions, consider exploring Bidvest Data's comprehensive SMS service offerings.
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Get answers to common questions about Sms And Svsms
Discover our comprehensive solution features designed to transform your business communication experience
Bidvest Data sends on average more than 10 million personalized SMS/SV SMS messages per month, with daily peaks exceeding 2 million messages. This comprises mainly of transactional notifications and hosted transactional data.
The SMS channel delivers a secure, shortened personalized URL to the consumer, directing them to their unique microsite. All consumer activity can be tracked.
PDF documents, HTML content, videos and animations can be hosted on our Zero Rated Data domains. Reverse billing of data on these domains ensure access for end users to content at no cost. Bidvest Data offers this service on all South African and Namibian mobile networks.
Bidvest Data offers custom-built, screen adaptive, HTML environments, enabling features like animation, rotating GIFs, and interactive buttons.
Our service includes automated large file batch sending through sFTP data transfer. The data can selectively drive template messaging. Near real-time SMS sending is facilitated through our API, using templates or dynamic text.
Where another channel in our omnichannel platform is unsuccessful in delivering a message, we can automatically fail over to SMS. Priority and fail over channels are configurable.
Bidvest Data provides near-real-time and periodic aggregate batched reporting on consumer engagement, including link tracking, SMS and SV SMS delivery status, and customized reports on microsite access.
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford