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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover how SVSMS with failover capabilities enhances communication reliability, customer experiences, and operational resilience for South African enterprises.
As South African enterprises seek to optimize their communication strategies, the integration of Short Message Service (SMS) and Smart Value Short Message Service (SVSMS) has emerged as a formidable solution. Particularly, SVSMS with failover capabilities enhances reliability and ensures uninterrupted communication, crucial in sectors where message delivery is time-sensitive. This post explores the multifaceted benefits of SVSMS with failover capabilities, positioning it as a must-have for medium and large enterprises across South Africa.
SVSMS allows businesses to send rich content messages with personalization and interactive features, going beyond traditional SMS. Failover capabilities refer to the technology that ensures message delivery even if the primary channel encounters any issues. This dual-layer approach ensures that messages reach their intended recipients, thereby maintaining operational continuity.
In environments like financial services, healthcare, and logistics, communication is critical. Failover ensures that if the primary delivery method fails—be it due to network issues, system overloads, or other unforeseen problems—there's an alternative pathway for messages to be dispatched.
Integrating SVSMS with failover capabilities into existing infrastructure requires careful planning and collaboration. Here’s how to ensure a successful implementation:
SVSMS with failover capabilities is poised to transform communication strategies across various South African industries:
Banks use SVSMS to send alerts about transactions and balance updates, ensuring that customers receive timely information regardless of server outages.
Hospitals and clinics send appointment reminders and critical health alerts to patients, ensuring they are reached even amidst system downtimes.
To assess the success of SVSMS initiatives, organizations should utilize key performance indicators (KPIs):
Adopting SVSMS with failover capabilities allows South African enterprises to significantly enhance their communication reliability, increase customer satisfaction, and ensure business resilience. As companies continue to pursue digital transformation, incorporating innovative communication solutions like SVSMS is vital for remaining competitive in today’s market.
Get started today and see immediate results
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Get answers to common questions about Sms And Svsms
Discover our comprehensive solution features designed to transform your business communication experience
Bidvest Data sends on average more than 10 million personalized SMS/SV SMS messages per month, with daily peaks exceeding 2 million messages. This comprises mainly of transactional notifications and hosted transactional data.
The SMS channel delivers a secure, shortened personalized URL to the consumer, directing them to their unique microsite. All consumer activity can be tracked.
PDF documents, HTML content, videos and animations can be hosted on our Zero Rated Data domains. Reverse billing of data on these domains ensure access for end users to content at no cost. Bidvest Data offers this service on all South African and Namibian mobile networks.
Bidvest Data offers custom-built, screen adaptive, HTML environments, enabling features like animation, rotating GIFs, and interactive buttons.
Our service includes automated large file batch sending through sFTP data transfer. The data can selectively drive template messaging. Near real-time SMS sending is facilitated through our API, using templates or dynamic text.
Where another channel in our omnichannel platform is unsuccessful in delivering a message, we can automatically fail over to SMS. Priority and fail over channels are configurable.
Bidvest Data provides near-real-time and periodic aggregate batched reporting on consumer engagement, including link tracking, SMS and SV SMS delivery status, and customized reports on microsite access.