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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover how automation can enhance your enterprise's zero-rated SMS communication strategy. Learn about benefits, industry applications, and best practices for successful implementation.
In today's increasingly digital marketplace, businesses are constantly seeking ways to enhance communication efficiency while minimizing costs. For many enterprises in South Africa, zero-rated SMS communication offers a compelling solution. This comprehensive guide explores the automation of zero-rated SMS communication, its significant benefits for enterprise operations, industry-specific use cases, and the best practices for implementation.
Zero-rated SMS communication allows enterprises to send SMS messages without incurring data charges for recipients, making it an economical communication solution, especially in industries such as healthcare, financial services, and government. This approach ensures that important information reaches clients and stakeholders transparently, enhancing customer experience and engagement.
Automation plays a crucial role in streamlining SMS communication, particularly for large enterprises where manual management can be inefficient and error-prone. By leveraging automated systems, organizations can schedule, execute, and monitor SMS communications seamlessly.
Automated systems allow businesses to schedule SMS messages based on customer behaviors, events, or critical deadlines. For instance, reminding clients of appointments or payment requests can be done automatically.
Automation tools can dynamically personalize messages based on recipient data, ensuring relevance and improving engagement levels.
Automated systems provide detailed analytics on message delivery rates, engagement metrics, and customer feedback, enabling data-driven decisions for future campaigns.
Effective implementation of automated zero-rated SMS communication requires strategic planning. Here are key best practices:
Numerous industries can benefit from integrating automated zero-rated SMS communication into their operations:
Healthcare providers can send appointment reminders, test results, and medication notifications to patients without data charges, increasing access to essential information.
Banks and insurance companies can communicate essential updates, alerts, and transactional messages without worrying about client data usage while maintaining compliance with industry regulations.
As South African enterprises face the challenge of maintaining effective communication in a cost-effective manner, automation in zero-rated SMS communication offers an unprecedented opportunity to enhance engagement, drive efficiency, and improve customer experience. By adopting comprehensive automated solutions, organizations can ensure they remain competitive in an ever-evolving business landscape.
Get started today and see immediate results
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Get answers to common questions about Sms And Svsms
Discover our comprehensive solution features designed to transform your business communication experience
Bidvest Data sends on average more than 10 million personalized SMS/SV SMS messages per month, with daily peaks exceeding 2 million messages. This comprises mainly of transactional notifications and hosted transactional data.
The SMS channel delivers a secure, shortened personalized URL to the consumer, directing them to their unique microsite. All consumer activity can be tracked.
PDF documents, HTML content, videos and animations can be hosted on our Zero Rated Data domains. Reverse billing of data on these domains ensure access for end users to content at no cost. Bidvest Data offers this service on all South African and Namibian mobile networks.
Bidvest Data offers custom-built, screen adaptive, HTML environments, enabling features like animation, rotating GIFs, and interactive buttons.
Our service includes automated large file batch sending through sFTP data transfer. The data can selectively drive template messaging. Near real-time SMS sending is facilitated through our API, using templates or dynamic text.
Where another channel in our omnichannel platform is unsuccessful in delivering a message, we can automatically fail over to SMS. Priority and fail over channels are configurable.
Bidvest Data provides near-real-time and periodic aggregate batched reporting on consumer engagement, including link tracking, SMS and SV SMS delivery status, and customized reports on microsite access.