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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Explore the extensive automation capabilities of SMS and SVSMS systems for South African enterprises. Learn how to implement automated workflows and measure effectiveness in enhancing customer engagement.
In today's fast-paced digital environment, the need for streamlined communication channels has never been greater. SMS (Short Message Service) and SVSMS (Smart Video SMS) systems are transforming how businesses in South Africa manage automated messaging, enhancing customer engagement and operational efficiency. This guide delves into the automation capabilities of these systems and how they can be leveraged by enterprise-level organizations across various sectors.
SMS remains a powerful tool for businesses, providing instantaneous delivery and high open rates. Meanwhile, SVSMS introduces an innovative twist by incorporating video content, further enriching customer interactions. Automation through these messaging formats not only saves time but also reduces overhead costs while ensuring consistent communication.
Establishing automated workflows with SMS and SVSMS is vital for maintaining compliance and efficiency. Here's a step-by-step approach for enterprises to implement these advanced messaging strategies:
Various industries can greatly benefit from automating their SMS and SVSMS communications:
Banks and financial institutions use automated SMS to send transaction alerts, fraud alerts, and service updates, ensuring customer security and satisfaction.
Healthcare providers implement SVSMS to remind patients of appointments and provide educational content, improving patient engagement and health outcomes.
Quantifying the success of SMS and SVSMS automation strategies is crucial for enterprises looking to enhance their communication efforts. Here are key metrics to consider:
As South African enterprises evolve, the integration and automation of SMS and SVSMS systems are indispensable for maintaining engagements and managing customer relationships. By harnessing these capabilities, businesses can realize improvements in efficiency, responsiveness, and customer satisfaction — ultimately driving growth and competitive advantage in the marketplace.
Get started today and see immediate results
Get answers to common questions about Sms And Svsms
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
Bidvest Data sends on average more than 10 million personalized SMS/SV SMS messages per month, with daily peaks exceeding 2 million messages. This comprises mainly of transactional notifications and hosted transactional data.
The SMS channel delivers a secure, shortened personalized URL to the consumer, directing them to their unique microsite. All consumer activity can be tracked.
PDF documents, HTML content, videos and animations can be hosted on our Zero Rated Data domains. Reverse billing of data on these domains ensure access for end users to content at no cost. Bidvest Data offers this service on all South African and Namibian mobile networks.
Bidvest Data offers custom-built, screen adaptive, HTML environments, enabling features like animation, rotating GIFs, and interactive buttons.
Our service includes automated large file batch sending through sFTP data transfer. The data can selectively drive template messaging. Near real-time SMS sending is facilitated through our API, using templates or dynamic text.
Where another channel in our omnichannel platform is unsuccessful in delivering a message, we can automatically fail over to SMS. Priority and fail over channels are configurable.
Bidvest Data provides near-real-time and periodic aggregate batched reporting on consumer engagement, including link tracking, SMS and SV SMS delivery status, and customized reports on microsite access.