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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover the importance of automating SMS communication for businesses in South Africa. Explore key benefits, best practices, implementation strategies, and real-world applications in various industries.
In the fast-paced business environment of South Africa, automating SMS communication has become essential for enterprises aiming to improve customer engagement, streamline operations, and enhance service delivery. This comprehensive guide provides detailed insights into the benefits of SMS automation, implementation strategies, and best practices tailored for medium to large enterprises across various sectors.
As communication evolves, businesses must leverage technological advancements to maintain competitiveness. Automated SMS communication allows enterprises to send timely, relevant messages directly to clients and employees, which is crucial for sectors like financial services, healthcare, and logistics.
To successfully implement SMS automation, organizations must first define their objectives, segment their audiences, and choose the right tools. Here's a step-by-step guide to help your business start automating its SMS communications:
To maximize the effectiveness of your SMS communication, here are some best practices that enterprise decision-makers should follow:
Various industries can benefit from SMS automation. Here are a few applications relevant to South African enterprises:
Banks and insurance companies automate SMS alerts for transaction notifications, policy updates, and reminders for payments or appointments.
Hospitals and clinics use SMS automation for appointment confirmations, reminders about medication refills, and health alerts.
Enterprises should regularly measure and assess the performance of their SMS automation initiatives. Key performance indicators (KPIs) include:
In conclusion, automating SMS communication is a powerful strategy for enterprises in South Africa looking to enhance customer engagement, improve operational efficiency, and comply with regulations. By following established best practices and continually optimizing their strategies, businesses can effectively leverage this communication channel to drive growth and success.
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Get answers to common questions about Sms And Svsms
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
Bidvest Data sends on average more than 10 million personalized SMS/SV SMS messages per month, with daily peaks exceeding 2 million messages. This comprises mainly of transactional notifications and hosted transactional data.
The SMS channel delivers a secure, shortened personalized URL to the consumer, directing them to their unique microsite. All consumer activity can be tracked.
PDF documents, HTML content, videos and animations can be hosted on our Zero Rated Data domains. Reverse billing of data on these domains ensure access for end users to content at no cost. Bidvest Data offers this service on all South African and Namibian mobile networks.
Bidvest Data offers custom-built, screen adaptive, HTML environments, enabling features like animation, rotating GIFs, and interactive buttons.
Our service includes automated large file batch sending through sFTP data transfer. The data can selectively drive template messaging. Near real-time SMS sending is facilitated through our API, using templates or dynamic text.
Where another channel in our omnichannel platform is unsuccessful in delivering a message, we can automatically fail over to SMS. Priority and fail over channels are configurable.
Bidvest Data provides near-real-time and periodic aggregate batched reporting on consumer engagement, including link tracking, SMS and SV SMS delivery status, and customized reports on microsite access.