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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover how to ensure reliable SMS communication for your business operations. Explore features and best practices essential for enterprise success in South Africa.
In today's fast-paced business environment, reliable SMS communication is essential for enterprises looking to engage with customers, streamline operations, and enhance service delivery. South African businesses are increasingly leveraging SMS technology to connect with stakeholders effectively. This comprehensive guide explores the reliability of enterprise-grade SMS communication, discussing its underlying infrastructure, best practices for implementation, and the transformative impact it can have on large organizations.
Enterprise-grade SMS communication encompasses platforms that provide large-scale messaging solutions designed specifically to meet the operational demands of medium-sized to large enterprises. Unlike standard SMS services, enterprise-grade solutions ensure scalability, security, and reliability, enabling businesses to send high volumes of messages efficiently.
Enterprise-grade SMS solutions utilize robust infrastructure that ensures high reliability. This typically includes:
Cloud infrastructure allows for scalable messaging services and real-time updates, reducing latency and increasing delivery rates.
Having backup systems in place provides failover capabilities to ensure continuous operation in case of hardware failure.
Using several gateways helps in spreading the message load, which increases reliability by avoiding bottlenecks.
To achieve optimal reliability, enterprises should adhere to several best practices:
Once implemented, businesses must measure the effectiveness of their SMS communication strategies. Key performance indicators (KPIs) can include:
As more South African enterprises embrace SMS communication, fostering reliable solutions will be paramount. Businesses that invest in enterprise-grade SMS capabilities not only ensure effective communication but also build trust and satisfaction among their clientele. By adhering to best practices, leveraging advanced technology, and implementing rigorous measurement strategies, organizations can maximize the benefits of SMS communication.
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Get answers to common questions about Sms And Svsms
Discover our comprehensive solution features designed to transform your business communication experience
Bidvest Data sends on average more than 10 million personalized SMS/SV SMS messages per month, with daily peaks exceeding 2 million messages. This comprises mainly of transactional notifications and hosted transactional data.
The SMS channel delivers a secure, shortened personalized URL to the consumer, directing them to their unique microsite. All consumer activity can be tracked.
PDF documents, HTML content, videos and animations can be hosted on our Zero Rated Data domains. Reverse billing of data on these domains ensure access for end users to content at no cost. Bidvest Data offers this service on all South African and Namibian mobile networks.
Bidvest Data offers custom-built, screen adaptive, HTML environments, enabling features like animation, rotating GIFs, and interactive buttons.
Our service includes automated large file batch sending through sFTP data transfer. The data can selectively drive template messaging. Near real-time SMS sending is facilitated through our API, using templates or dynamic text.
Where another channel in our omnichannel platform is unsuccessful in delivering a message, we can automatically fail over to SMS. Priority and fail over channels are configurable.
Bidvest Data provides near-real-time and periodic aggregate batched reporting on consumer engagement, including link tracking, SMS and SV SMS delivery status, and customized reports on microsite access.