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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Explore the comprehensive guide to WhatsApp workflow automation for businesses in South Africa. Discover key components, benefits, implementation strategies, and use cases.
In an increasingly competitive marketplace, businesses are constantly seeking innovative methods to enhance operational efficiency and improve customer service. One such method is WhatsApp workflow automation, which leverages the power of one of the world's most popular messaging platforms to streamline communication and automate repetitive tasks. This guide offers an in-depth exploration of WhatsApp workflow automation, outlining its features, benefits, and implementation strategies for medium to large enterprises in South Africa.
WhatsApp workflow automation refers to the use of automated systems and software to manage messages, notifications, and customer interactions via the WhatsApp platform. Enterprises can automate various workflows to enhance engagement, deliver timely information, and improve customer satisfaction — all while reducing manual effort.
Embedding WhatsApp automation within business processes presents numerous benefits:
Implementing WhatsApp workflow automation can be broken down into several systematic stages:
Establish the goals you aim to achieve through automation, such as reducing response time or collecting customer feedback.
Select automation software or platforms that integrate seamlessly with WhatsApp and meet your operational requirements.
Map out the communication flows, identify key triggers, and decide on the automated actions that will follow each trigger.
Run tests to ensure smooth operation. Gather feedback and make necessary adjustments to optimize performance.
Continuously track key performance indicators (KPIs) to assess the effectiveness of the automation and identify areas for improvement.
Different sectors can leverage WhatsApp workflow automation to meet their specific needs:
Banks and financial institutions can automate notifications for account activities, loan approvals, and customer service inquiries.
Healthcare providers can send appointment reminders, collect patient feedback, and provide instant responses to medical inquiries.
WhatsApp workflow automation is an indispensable tool for South African enterprises looking to enhance customer engagement, improve operational efficiency, and stay competitive. By automating communication processes, businesses can not only streamline their workflows but also create personalized, responsive interactions that foster customer loyalty and satisfaction.
Get started today and see immediate results
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Get answers to common questions about Whatsapp For Business
Discover our comprehensive solution features designed to transform your business communication experience
Structured menu driven chatbot supported with AI and natural language processing, incorporating selection lists, click buttons and short cut keys. Language options, where the end user can select to be serviced in a predefined language of choice.
Our omnichannel service includes the delivery of large file batch WhatsApp template messages. A single file drives channel selection, including WhatsApp template messaging. Where Bidvest Data manages the self-help WhatsApp service, the messages can be distributed on this channel, or an alternative WhatsApp number can be created for bulk delivery of outbound template messages.
Seamless handing over to a live agent for chat support on our live agent chat portal and handing back to chatbot mode once the query has been resolved.
End user access to account information driven through API or as part of our document archive platform, and delivered inline as data, PDF, or access to a personalized unique microsite through URL, for a rich content service environment.
Supports electronic “card not present” payment integration to secure ecommerce payment gateways. This enables tracking and reconciliation of digital payments for the ease of the consumer, and improved collections for our customers.