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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover how WhatsApp Template Messaging can enhance customer engagement for South African enterprises. Learn about its features, benefits, and compliance requirements in this detailed guide.
As the business communication landscape continues to evolve, WhatsApp remains at the forefront of customer engagement. WhatsApp Template Messaging provides businesses with a powerful tool to efficiently manage and streamline their communication with customers. This guide delves into the intricacies of WhatsApp Template Messaging, detailing how enterprises can leverage this feature to enhance customer interaction, ensure compliance, and improve operational efficiency.
WhatsApp Template Messaging allows businesses to send pre-approved, standardized messages to their customers. This feature is particularly beneficial for transactional notifications, updates, and reminders, ensuring that important information reaches the recipients promptly. Unlike regular messages, these templates are designed to meet stringent guidelines set forth by WhatsApp, ensuring a consistent and secure communication experience.
Implementing WhatsApp Template Messaging offers numerous advantages for medium to large enterprises across various sectors. Here are some key benefits:
Developing compelling message templates requires an understanding of both customer preferences and WhatsApp's template guidelines. Here are essential steps to create effective templates:
Different industries utilize WhatsApp Template Messaging to address unique communication needs. Consider the following common use cases:
Banks and financial institutions use templates for sending transaction alerts, account notifications, and fraud warnings directly to customers.
Retailers leverage templates for order confirmations, shipment updates, and promotional offers, enhancing customer convenience and satisfaction.
Compliance is critical in the world of business communication, especially concerning data privacy laws like POPIA in South Africa. WhatsApp Template Messaging ensures that businesses maintain these standards through its approval process and stringent content guidelines.
All businesses must ensure that customer consent is obtained before sending messages, reinforcing compliance and respect for privacy.
Get started today and see immediate results
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
Structured menu driven chatbot supported with AI and natural language processing, incorporating selection lists, click buttons and short cut keys. Language options, where the end user can select to be serviced in a predefined language of choice.
Our omnichannel service includes the delivery of large file batch WhatsApp template messages. A single file drives channel selection, including WhatsApp template messaging. Where Bidvest Data manages the self-help WhatsApp service, the messages can be distributed on this channel, or an alternative WhatsApp number can be created for bulk delivery of outbound template messages.
Seamless handing over to a live agent for chat support on our live agent chat portal and handing back to chatbot mode once the query has been resolved.
End user access to account information driven through API or as part of our document archive platform, and delivered inline as data, PDF, or access to a personalized unique microsite through URL, for a rich content service environment.
Supports electronic “card not present” payment integration to secure ecommerce payment gateways. This enables tracking and reconciliation of digital payments for the ease of the consumer, and improved collections for our customers.
Get answers to common questions about Whatsapp For Business