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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover effective WhatsApp survey solutions for transactional messaging in South Africa. Enhance customer engagement and gather insights with Bidvest Data's innovative platform.
In the rapidly evolving digital landscape, South African enterprises are seeking innovative ways to engage their customers and gather critical feedback. WhatsApp, with its massive user base and immediate accessibility, provides an unparalleled platform for transactional messaging that includes survey solutions. In this comprehensive guide, we will explore how WhatsApp survey solutions can streamline feedback processes, enhance customer engagement, and improve service delivery for medium to large businesses across South Africa.
WhatsApp surveys present an efficient and effective method for enterprises to collect data directly from their customers. By utilizing this popular messaging platform, businesses can benefit from:
Creating a successful survey on WhatsApp requires careful planning and consideration of the audience. The following steps outline how enterprise IT decision-makers can design effective WhatsApp surveys:
Transactional messaging plays a crucial role in how businesses communicate with customers after a sale or service interaction. By integrating surveys with transactional messages, businesses can capture insights at a critical point in the customer journey. This approach can improve customer satisfaction and retention by fostering dialogue. Key integration strategies include:
Send surveys shortly after a purchase or service delivery to gather immediate impressions while the experience is fresh.
Utilize customer names and reference recent transactions to create a more personalized and engaging survey experience.
Numerous organizations across diverse sectors have successfully implemented WhatsApp survey solutions within their transactional messaging strategies. Some notable examples include:
Evaluating the success of WhatsApp survey initiatives involves tracking key performance metrics, including:
WhatsApp survey solutions represent a powerful tool for South African enterprises aiming to enhance customer engagement, gather actionable insights, and drive operational improvements. By integrating surveys within transactional messaging strategies, organizations can create meaningful dialogues with their customers and leverage feedback effectively for growth. Through thoughtful design, precise execution, and thorough analysis, WhatsApp surveys can transform the way enterprises connect with their clients.
Get started today and see immediate results
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Get answers to common questions about Whatsapp For Business
Discover our comprehensive solution features designed to transform your business communication experience
Structured menu driven chatbot supported with AI and natural language processing, incorporating selection lists, click buttons and short cut keys. Language options, where the end user can select to be serviced in a predefined language of choice.
Our omnichannel service includes the delivery of large file batch WhatsApp template messages. A single file drives channel selection, including WhatsApp template messaging. Where Bidvest Data manages the self-help WhatsApp service, the messages can be distributed on this channel, or an alternative WhatsApp number can be created for bulk delivery of outbound template messages.
Seamless handing over to a live agent for chat support on our live agent chat portal and handing back to chatbot mode once the query has been resolved.
End user access to account information driven through API or as part of our document archive platform, and delivered inline as data, PDF, or access to a personalized unique microsite through URL, for a rich content service environment.
Supports electronic “card not present” payment integration to secure ecommerce payment gateways. This enables tracking and reconciliation of digital payments for the ease of the consumer, and improved collections for our customers.