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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Explore the advantages and challenges of using self-help versus live support in WhatsApp for Business. Discover the best approach for enhancing customer satisfaction and operational efficiency in South African enterprises.
In the rapidly evolving landscape of business communication, WhatsApp for Business has emerged as a powerful tool for enterprises looking to engage their customers effectively. As organizations strive to enhance customer satisfaction while managing operational costs, the debate between self-help solutions and live support becomes increasingly relevant. This comprehensive guide explores the advantages and disadvantages of both approaches, helping decision-makers make informed choices tailored to their organizational needs.
WhatsApp for Business is a dedicated platform designed for businesses to communicate with customers via the globally popular messaging app. It provides features such as automated messages, quick replies, and robust customer engagement capabilities that help enterprises streamline their communication processes. The platform enables organizations to deliver timely information, resolve inquiries, and foster strong customer relationships.
Self-help options leverage automated messaging and FAQ bots to assist customers, allowing them to find answers independently.
While self-help solutions are compelling, they do come with limitations.
Live support enables customers to interact with trained agents who can address specific concerns directly.
Despite the benefits, live support also presents challenges for enterprises.
The choice between self-help and live support is not a one-size-fits-all scenario. Enterprises must assess their customer expectations, operational capabilities, and budget considerations when developing a strategy. Combining both approaches can create a robust communication framework that meets diverse customer needs.
As South African enterprises increasingly leverage WhatsApp for Business, understanding the merits of self-help versus live support becomes essential. By merging the strengths of both approaches, organizations can create a responsive and customer-centered communication strategy that resonates with their clients, driving satisfaction and loyalty in an ever-competitive market.
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Get answers to common questions about Whatsapp For Business
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
Structured menu driven chatbot supported with AI and natural language processing, incorporating selection lists, click buttons and short cut keys. Language options, where the end user can select to be serviced in a predefined language of choice.
Our omnichannel service includes the delivery of large file batch WhatsApp template messages. A single file drives channel selection, including WhatsApp template messaging. Where Bidvest Data manages the self-help WhatsApp service, the messages can be distributed on this channel, or an alternative WhatsApp number can be created for bulk delivery of outbound template messages.
Seamless handing over to a live agent for chat support on our live agent chat portal and handing back to chatbot mode once the query has been resolved.
End user access to account information driven through API or as part of our document archive platform, and delivered inline as data, PDF, or access to a personalized unique microsite through URL, for a rich content service environment.
Supports electronic “card not present” payment integration to secure ecommerce payment gateways. This enables tracking and reconciliation of digital payments for the ease of the consumer, and improved collections for our customers.