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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover the comprehensive pricing models for WhatsApp Business Chat Support tailored for South African enterprises. Explore monthly plans, pay-as-you-go options, and the benefits of streamlined customer communication.
With the rapid growth of digital communication, South African enterprises are turning to WhatsApp Business as a key support channel. This platform not only enhances customer engagement but also drives operational efficiency. In this detailed guide, we will explore the various pricing models associated with WhatsApp Business Chat Support, how to leverage the platform for effective customer service, and what to consider when choosing the right plan for your enterprise.
WhatsApp Business is designed for small and medium-sized businesses, offering tools to communicate effectively with customers. For larger enterprises, leveraging WhatsApp Business Chat Support enables real-time communication, personalized interactions, and seamless integration with existing customer service workflows.
Determining the right pricing model for WhatsApp Business Chat Support is crucial for enterprises seeking to scale their customer service capabilities. Here, we explore the prevalent pricing structures available in the market:
This model allows businesses to pay only for the messages they send and receive. Typically, costs are structured as follows:
For enterprises with high message volumes, monthly subscription plans may offer better value. Typical pricing can range from:
For larger organizations with unique needs, customized plans are often available. These can include:
Prices for these solutions can vary significantly based on the scale and scope of services required, starting from R15,000 per month and increasing based on complexity.
Investing in WhatsApp Business Chat Support offers numerous benefits for enterprises, including:
When integrating WhatsApp Business Chat Support into your enterprise architecture, consider these best practices:
WhatsApp Business Chat Support provides a robust solution for improving customer communication and support. By understanding the pricing models and leveraging the platform's benefits, South African enterprises can enhance customer satisfaction and achieve operational efficiencies. Explore your options today to find the best fit for your organization’s communication strategy.
Get started today and see immediate results
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Get answers to common questions about Whatsapp For Business
Discover our comprehensive solution features designed to transform your business communication experience
Structured menu driven chatbot supported with AI and natural language processing, incorporating selection lists, click buttons and short cut keys. Language options, where the end user can select to be serviced in a predefined language of choice.
Our omnichannel service includes the delivery of large file batch WhatsApp template messages. A single file drives channel selection, including WhatsApp template messaging. Where Bidvest Data manages the self-help WhatsApp service, the messages can be distributed on this channel, or an alternative WhatsApp number can be created for bulk delivery of outbound template messages.
Seamless handing over to a live agent for chat support on our live agent chat portal and handing back to chatbot mode once the query has been resolved.
End user access to account information driven through API or as part of our document archive platform, and delivered inline as data, PDF, or access to a personalized unique microsite through URL, for a rich content service environment.
Supports electronic “card not present” payment integration to secure ecommerce payment gateways. This enables tracking and reconciliation of digital payments for the ease of the consumer, and improved collections for our customers.