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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover how WhatsApp Business Chat Support can revolutionize communication in healthcare, enhance patient engagement, and ensure compliance with POPIA for South African healthcare providers.
In the fast-paced world of healthcare, effective communication is paramount. As institutions seek to enhance patient engagement while maintaining the highest standards of privacy and compliance with regulations such as POPIA, WhatsApp Business Chat Support emerges as a powerful tool. This post explores how healthcare organizations in South Africa can leverage this platform to improve communication with patients and streamline their operations.
WhatsApp Business is specifically designed to assist businesses in managing customer communications more effectively. The platform’s familiarity and widespread usage among the South African population make it an excellent choice for healthcare providers looking to engage with patients through a channel they already use daily.
Engagement is a critical factor in healthcare outcomes. WhatsApp Business Chat Support allows healthcare providers to interact with patients on a platform they trust. Here are some strategies to enhance engagement:
Regular updates about health protocols, vaccination drives, and new service offerings help keep your patients informed.
Encourage patients to ask questions and provide feedback using the platform, allowing for an open line of communication.
Share personalized health tips and reminders based on individual patient needs and conditions for a more customized experience.
In South Africa, the Protection of Personal Information Act (POPIA) governs how organizations handle personal data, including sensitive health information. Utilizing WhatsApp Business Chat Support can comply with these regulations provided that healthcare providers observe numerous safeguards:
To understand the effectiveness of WhatsApp Business Chat Support, healthcare providers should track relevant metrics, including:
Several healthcare providers in South Africa have already experienced significant improvements in communication and patient satisfaction through WhatsApp Business Chat Support:
A leading hospital saw a 50% reduction in missed appointments after implementing WhatsApp reminders and follow-ups.
A local clinic improved patient satisfaction scores by 40% after introducing two-way chat capabilities for questions and prescription refills.
Get started today and see immediate results
Get answers to common questions about Whatsapp For Business
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
Structured menu driven chatbot supported with AI and natural language processing, incorporating selection lists, click buttons and short cut keys. Language options, where the end user can select to be serviced in a predefined language of choice.
Our omnichannel service includes the delivery of large file batch WhatsApp template messages. A single file drives channel selection, including WhatsApp template messaging. Where Bidvest Data manages the self-help WhatsApp service, the messages can be distributed on this channel, or an alternative WhatsApp number can be created for bulk delivery of outbound template messages.
Seamless handing over to a live agent for chat support on our live agent chat portal and handing back to chatbot mode once the query has been resolved.
End user access to account information driven through API or as part of our document archive platform, and delivered inline as data, PDF, or access to a personalized unique microsite through URL, for a rich content service environment.
Supports electronic “card not present” payment integration to secure ecommerce payment gateways. This enables tracking and reconciliation of digital payments for the ease of the consumer, and improved collections for our customers.