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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover essential troubleshooting steps and strategies for resolving zero-rated SMS delivery issues. Enhance your communication effectiveness with Bidvest Data’s expertise tailored for South African enterprises.
In the ever-evolving digital landscape, enterprises in South Africa are increasingly leveraging zero-rated SMS services to communicate effectively with their clients without incurring data charges. However, when delivery issues arise related to this service, it can pose significant operational challenges and disrupt critical communications. This extensive guide provides IT decision-makers, compliance officers, and operational heads with detailed strategies to troubleshoot and resolve zero-rated SMS delivery issues.
Zero-rated SMS services enable clients to receive messages without incurring data costs, making it an attractive option for businesses aiming to enhance customer engagement, particularly in sectors like financial services, and government. However, ensuring the reliability of SMS delivery in these systems is crucial for maintaining seamless communication.
Zero-rated SMS operates through a designated framework where messages are sent over mobile networks exempting users from standard data fees. This is pivotal for enterprises seeking to engage with customers who may have limited data access. In South Africa, this system is regulated by both network operators and compliance standards, notably POPIA.
While zero-rated SMS services are beneficial, various factors can hinder successful delivery:
Begin by checking if there are any reported outages or maintenance activities affecting the network services used for zero-rated SMS delivery. Reach out to your service provider for real-time updates.
Ensure that the parameters used for sending messages are correctly configured. This includes:
Utilize delivery reports to track the status of sent messages. Assess any error codes and logs to identify recurring issues. This information is crucial in diagnosing delivery failures effectively.
Ensure that the recipients have opted in to receive zero-rated SMS messages. Review your compliance with POPIA regulations and ensure that you've documented consents properly.
Conduct tests using different recipient numbers to determine if the problem is isolated to specific users or if it is a broader delivery issue affecting all messages.
To minimize future delivery issues, enterprises should adopt several best practices:
As South Africa's leading provider of SMS solutions, Bidvest Data is committed to helping enterprises navigate common challenges associated with zero-rated SMS services. Our dedicated support team and comprehensive analytics tools ensure that your messaging strategies remain effective, compliant, and operationally efficient.
For personalized assistance with your zero-rated SMS delivery issues, reach out to our support team today. We understand the critical role of reliable communication in your operations and are here to help you succeed.
Get started today and see immediate results
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Get answers to common questions about Sms And Svsms
Discover our comprehensive solution features designed to transform your business communication experience
Bidvest Data sends on average more than 10 million personalized SMS/SV SMS messages per month, with daily peaks exceeding 2 million messages. This comprises mainly of transactional notifications and hosted transactional data.
The SMS channel delivers a secure, shortened personalized URL to the consumer, directing them to their unique microsite. All consumer activity can be tracked.
PDF documents, HTML content, videos and animations can be hosted on our Zero Rated Data domains. Reverse billing of data on these domains ensure access for end users to content at no cost. Bidvest Data offers this service on all South African and Namibian mobile networks.
Bidvest Data offers custom-built, screen adaptive, HTML environments, enabling features like animation, rotating GIFs, and interactive buttons.
Our service includes automated large file batch sending through sFTP data transfer. The data can selectively drive template messaging. Near real-time SMS sending is facilitated through our API, using templates or dynamic text.
Where another channel in our omnichannel platform is unsuccessful in delivering a message, we can automatically fail over to SMS. Priority and fail over channels are configurable.
Bidvest Data provides near-real-time and periodic aggregate batched reporting on consumer engagement, including link tracking, SMS and SV SMS delivery status, and customized reports on microsite access.