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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover effective strategies for troubleshooting zero-rated data issues in enterprise SMS communications. Improve connectivity and ensure seamless interactions with customers.
In an increasingly interconnected digital world, effective communication channels are essential for the operational efficiency of enterprise organizations. However, as users experience issues with zero-rated data services, especially relating to SMS communications, having a clear understanding and a systematic approach to troubleshooting these problems becomes imperative. This guide offers in-depth insights into identifying, diagnosing, and resolving common zero-rated data issues affecting SMS, tailored for IT decision-makers, compliance officers, and operational heads in medium and large enterprises.
Zero-rated data allows users to access specific services without it affecting their data allowance. In the context of SMS communications, this can significantly enhance enterprise customer interactions, especially in sectors where cost-effective communication is integral to service delivery. For instance, enterprises in healthcare can leverage zero-rated SMS for patient reminders without burdening patients with data costs.
Despite its advantages, zero-rated data can encounter issues that hamper enterprise operations. The following outlines common challenges experienced:
Some users may find that zero-rated SMS services are not functioning on their mobile devices, resulting in missed communications.
Not all service providers offer comprehensive support for zero-rated services, leading to inconsistent accessibility for end-users.
High usage of zero-rated services can lead to network congestion, resulting in delayed or failed SMS deliveries.
To effectively troubleshoot zero-rated data issues, enterprises can follow a systematic approach:
Ensure that the user's mobile company supports zero-rated SMS for the specific applications used. Consult with the service provider for any restrictions.
Guide users to check their mobile settings, ensuring any restrictions on SMS services utilizing zero-rated data are removed. They should also confirm data accessibility settings are appropriately adjusted.
Utilize network monitoring tools to analyse traffic and identify congestion issues impacting SMS deliveries.
In cases of excessive traffic, employ queue management protocols to prioritize urgent communications without overwhelming the system.
To minimize issues with zero-rated SMS services, enterprises should adopt proactive measures:
Zero-rated data services offer substantial benefits for SMS communication, yet they can also present noticeable challenges for enterprises. Understanding these issues and implementing a structured troubleshooting approach enables organizations to optimize their communication channels, ensuring uninterrupted interaction with customers. For tailored solutions and further assistance, businesses should consider collaborating with experts in the field to maximize communication efficiency.
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Get answers to common questions about Sms And Svsms
Discover our comprehensive solution features designed to transform your business communication experience
Bidvest Data sends on average more than 10 million personalized SMS/SV SMS messages per month, with daily peaks exceeding 2 million messages. This comprises mainly of transactional notifications and hosted transactional data.
The SMS channel delivers a secure, shortened personalized URL to the consumer, directing them to their unique microsite. All consumer activity can be tracked.
PDF documents, HTML content, videos and animations can be hosted on our Zero Rated Data domains. Reverse billing of data on these domains ensure access for end users to content at no cost. Bidvest Data offers this service on all South African and Namibian mobile networks.
Bidvest Data offers custom-built, screen adaptive, HTML environments, enabling features like animation, rotating GIFs, and interactive buttons.
Our service includes automated large file batch sending through sFTP data transfer. The data can selectively drive template messaging. Near real-time SMS sending is facilitated through our API, using templates or dynamic text.
Where another channel in our omnichannel platform is unsuccessful in delivering a message, we can automatically fail over to SMS. Priority and fail over channels are configurable.
Bidvest Data provides near-real-time and periodic aggregate batched reporting on consumer engagement, including link tracking, SMS and SV SMS delivery status, and customized reports on microsite access.