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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Explore comprehensive troubleshooting methods for zero-rated data email delivery issues. Understand implications and best practices for South African enterprises to improve email communications.
Email communication is a cornerstone of operational efficiency for enterprises. However, zero-rated data initiatives can lead to unique email delivery challenges that organizations must effectively troubleshoot. This extensive guide is tailored for IT decision-makers, procurement managers, and compliance officers in South Africa, providing actionable insights and comprehensive strategies to overcome common barriers in email delivery related to zero-rated data access.
Zero-rated data initiatives allow users to access certain applications without affecting their data limits. However, while this can enhance communication accessibility, it can also introduce complications in email delivery due to various factors.
Successful troubleshooting of email delivery issues involves a systematic approach. Below are extended steps enterprise teams can follow:
Determine if the issue is widespread across your organization or isolated to specific users. Implement surveys or feedback requests to collect information about email delivery failures.
Review your telecommunications provider's zero-rated data policies to identify potential limitations. Make sure the email service used is among those approved under zero-rated access.
Conduct tests focused on connectivity to the email servers when using zero-rated data. Use different networks and configurations to analyze behavior.
Ensure that the server settings, such as IMAP/SMTP configurations, are correctly entered. Misconfigurations can lead to failures in sending or receiving emails.
Check if security features, including encryption protocols, are appropriately configured, as some settings may block email transmissions over zero-rated networks.
For unresolved issues, reach out to your email service and telecommunications providers for technical support. Document the troubleshooting process and error messages to assist in faster resolution.
To minimize future email delivery issues related to zero-rated data, consider the following best practices:
Ensure that all staff members understand the implications of using zero-rated data and are informed about potential delivery issues. Regular training can improve overall awareness and compliance with best practices.
Establish comprehensive IT policies that outline how to manage zero-rated data access, security protocols, and escalation procedures for email delivery issues.
In conclusion, while zero-rated data can present challenges in email communications, proactive strategies can effectively address these issues. By employing thorough troubleshooting techniques, optimizing internal processes, and fostering a culture of awareness, enterprises can significantly enhance their email delivery success and ensure seamless communication.
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
We implement your designs, images and artwork for optimal delivery. We measure and manage spam ratings, and we monitor and manage blacklisting and reputation of sending domains.
PDF documents, HTML content, videos and animations can be hosted on our Zero Rated Data domains. Reverse billing of data on these domains ensure access for end users to content at no cost. Bidvest Data offers this service on all South African and Namibian mobile networks.
Bidvest Data offers custom-built, screen adaptive, HTML environments, enabling features like animation, rotating GIFs, and interactive buttons in the email body and built into the unique microsite.
Our service includes automated large file batch sending through sFTP data transfer. The data can selectively drive template messaging. Near real-time email sending is facilitated through our API, using templates or dynamic text.
Where another channel in our omnichannel platform is unsuccessful in delivering a message, we can automatically fail over to email. Priority and fail over channels are configurable.
Bidvest Data provides near-real-time and periodic aggregate batched reporting on consumer engagement, including link tracking, email delivery status, and customized reports on microsite access.