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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover a complete troubleshooting guide for WhatsApp transactional messaging issues. Learn best practices and solutions tailored for South African enterprises.
In today’s fast-paced business environment, effective communication is paramount, especially when it comes to transactional messaging. WhatsApp Business has emerged as a vital platform for enterprises in South Africa to ensure timely interactions with customers. However, organizations often face challenges and issues that can hinder the reliability of their transactional messaging. In this comprehensive guide, we will explore common WhatsApp transactional issues, practical troubleshooting steps, and tips for ensuring a seamless experience for your business communications.
Transactional messages are essential communications sent to customers regarding important information such as order confirmations, delivery notifications, account updates, and more. Unlike promotional messaging, transactional messages must adhere to strict guidelines set by WhatsApp, ensuring they are relevant, time-sensitive, and valuable to the customer.
As businesses leverage WhatsApp for transactional purposes, several common issues may arise. Understanding these issues is the first step toward effective troubleshooting.
Messages may not be delivered due to various reasons, including:
Template messages can be rejected if they do not meet WhatsApp's content guidelines. Common reasons for rejection include:
Delay in message delivery can affect user experience. Common causes include:
To effectively troubleshoot WhatsApp transactional messaging issues, follow these detailed steps:
Ensure that the recipient's phone number is correct and in the proper format, including country codes. This simple check can prevent delivery failures.
Confirm that your message templates are approved by WhatsApp and align with their guidelines. Make edits to rejected templates to ensure compliance before resubmitting .
Utilize delivery receipt reports available through your WhatsApp Business API provider to identify messages that did not reach recipients. This will help pinpoint issues effectively.
Check for any possible network disruptions that may be affecting your ability to send messages. Ensure the API connection to WhatsApp Business is stable.
To avoid issues and maintain a smooth transactional messaging experience, consider implementing these best practices:
Conduct regular audits to ensure your message templates are compliant with current guidelines and reflect your brand’s messaging style.
Send test messages to internal numbers to verify content and delivery before deploying them to external customers, ensuring no errors slip through.
Notify customers promptly regarding any systemic issues or changes to your transactional messaging process to maintain trust and transparency.
Troubleshooting WhatsApp transactional issues is crucial for maintaining effective communication with your customers. By understanding common problems, following a systematic troubleshooting approach, and applying best practices, your enterprise can ensure a seamless messaging experience . For businesses looking to optimize their WhatsApp transactional messaging, partnering with an experienced service provider like Bidvest Data can elevate the capabilities of your communication strategy.
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Get answers to common questions about Whatsapp For Business
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
Structured menu driven chatbot supported with AI and natural language processing, incorporating selection lists, click buttons and short cut keys. Language options, where the end user can select to be serviced in a predefined language of choice.
Our omnichannel service includes the delivery of large file batch WhatsApp template messages. A single file drives channel selection, including WhatsApp template messaging. Where Bidvest Data manages the self-help WhatsApp service, the messages can be distributed on this channel, or an alternative WhatsApp number can be created for bulk delivery of outbound template messages.
Seamless handing over to a live agent for chat support on our live agent chat portal and handing back to chatbot mode once the query has been resolved.
End user access to account information driven through API or as part of our document archive platform, and delivered inline as data, PDF, or access to a personalized unique microsite through URL, for a rich content service environment.
Supports electronic “card not present” payment integration to secure ecommerce payment gateways. This enables tracking and reconciliation of digital payments for the ease of the consumer, and improved collections for our customers.