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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover effective solutions to troubleshooting WhatsApp template issues for enterprises. Learn best practices for compliance and communication efficiency with Bidvest Data.
WhatsApp has emerged as a vital communication channel for enterprises, allowing businesses to effectively connect with customers and streamline operations. However, issues with message templates can impede your communication strategy, affecting both customer engagement and operational efficiency. This comprehensive guide provides IT decision-makers, compliance officers, and operational heads with essential troubleshooting tips to address WhatsApp template issues effectively within your organization.
WhatsApp messaging templates, or 'message templates', are pre-approved message formats used by businesses to send notifications and updates to customers. These templates must comply with WhatsApp's guidelines, and issues can arise if they deviate from the rules set by the platform. Understanding the structure and guidelines for these templates is crucial for troubleshooting any problems that may occur.
Several issues can arise when using WhatsApp templates, affecting their functionality and delivery. Below are some of the most common problems along with solutions to aid in troubleshooting:
Templates must be approved by WhatsApp before use. If your template is not approved, review the following:
Sometimes, formatting issues can prevent templates from displaying correctly. Consider the following:
If messages are not being delivered, check the following potential causes:
To minimize troubleshooting interruptions and ensure templates work seamlessly, consider the following best practices:
Troubleshooting WhatsApp template issues is vital for maintaining effective communication with your customers. By following the guidelines and solutions outlined in this guide, South African enterprises can enhance their WhatsApp messaging strategies, ensuring better customer engagement and operational efficiency. For further support, consider reaching out to Bidvest Data's experts to optimize your WhatsApp Business communication needs for maximum effectiveness.
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Get answers to common questions about Whatsapp For Business
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
Structured menu driven chatbot supported with AI and natural language processing, incorporating selection lists, click buttons and short cut keys. Language options, where the end user can select to be serviced in a predefined language of choice.
Our omnichannel service includes the delivery of large file batch WhatsApp template messages. A single file drives channel selection, including WhatsApp template messaging. Where Bidvest Data manages the self-help WhatsApp service, the messages can be distributed on this channel, or an alternative WhatsApp number can be created for bulk delivery of outbound template messages.
Seamless handing over to a live agent for chat support on our live agent chat portal and handing back to chatbot mode once the query has been resolved.
End user access to account information driven through API or as part of our document archive platform, and delivered inline as data, PDF, or access to a personalized unique microsite through URL, for a rich content service environment.
Supports electronic “card not present” payment integration to secure ecommerce payment gateways. This enables tracking and reconciliation of digital payments for the ease of the consumer, and improved collections for our customers.