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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover effective troubleshooting strategies for WhatsApp Business transactional messaging issues. Learn best practices to enhance communication and improve customer engagement for your enterprise.
In today's fast-paced digital environment, businesses across South Africa increasingly rely on WhatsApp Business for transactional messaging to engage with customers efficiently. However, like any communication platform, issues can arise that hinder effective messaging. This comprehensive guide provides IT decision-makers and operational heads with in-depth troubleshooting strategies, insights, and best practices for resolving WhatsApp Business transactional messaging issues swiftly and effectively.
Transactional messaging on WhatsApp Business is crucial for customer interactions, serving purposes such as sending appointment confirmations, order updates, and urgent notifications. These messages not only maintain customer engagement but also enhance customer service by providing real-time updates.
While WhatsApp Business provides an excellent platform for transactional messaging, various issues may arise, impacting functionality:
When issues occur, it’s essential to adopt a systematic approach to troubleshooting. Here’s a step-by-step guide to help your IT team effectively resolve transactional messaging issues:
Ensure that the sending device has a stable internet connection. Poor connectivity can lead to message delivery failures.
Scrutinize the content of messages for potential violations of WhatsApp’s Business Policy. Avoid promotional language or excessive links.
Ensure that API keys and credentials are correctly configured and that the app is properly integrated within the enterprise’s infrastructure.
Engage with WhatsApp Business Support for insights on any account-specific issues and clarifications on policy violations.
Implementing best practices can mitigate the occurrence of transactional messaging issues:
WhatsApp Business is an invaluable tool for transactional messaging in the corporate environment, but troubleshooting issues effectively is essential for maintaining operational efficiency. By following the outlined steps and implementing best practices, South African enterprises can enhance their communication strategies and improve customer relationships significantly.
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Get answers to common questions about Whatsapp For Business
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
Structured menu driven chatbot supported with AI and natural language processing, incorporating selection lists, click buttons and short cut keys. Language options, where the end user can select to be serviced in a predefined language of choice.
Our omnichannel service includes the delivery of large file batch WhatsApp template messages. A single file drives channel selection, including WhatsApp template messaging. Where Bidvest Data manages the self-help WhatsApp service, the messages can be distributed on this channel, or an alternative WhatsApp number can be created for bulk delivery of outbound template messages.
Seamless handing over to a live agent for chat support on our live agent chat portal and handing back to chatbot mode once the query has been resolved.
End user access to account information driven through API or as part of our document archive platform, and delivered inline as data, PDF, or access to a personalized unique microsite through URL, for a rich content service environment.
Supports electronic “card not present” payment integration to secure ecommerce payment gateways. This enables tracking and reconciliation of digital payments for the ease of the consumer, and improved collections for our customers.