Knowledge Hub
Sharing insights & actionable advice
Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
Please wait while we prepare your content...
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Explore comprehensive troubleshooting strategies for common WhatsApp Business chat issues faced by enterprises in South Africa. Enhance customer engagement by resolving communication challenges effectively.
WhatsApp Business is increasingly becoming an essential communication tool for enterprises across South Africa, facilitating real-time customer interaction and engagement. However, like any technology, users may encounter various chat issues that disrupt communication flows. In this comprehensive guide, we delve deep into effective troubleshooting methodologies for resolving common WhatsApp Business chat issues specific to the enterprise environment.
WhatsApp Business is designed to help businesses connect with customers through a dedicated platform that enables seamless messaging. With features such as automated replies, quick replies, and labels for organization, businesses can streamline customer service operations. However, operational challenges may arise that require prompt resolution to maintain effective communication.
Below are several frequent problems enterprises may encounter with WhatsApp Business chat functionalities, along with practical solutions for each.
Messages may fail to deliver for various reasons, including network issues or recipient settings. Statistics indicate a 10-15% chance of delivery failure during high-traffic periods.
In some situations, read receipts may not function as expected due to the recipient’s privacy settings. Approximately 25% of WhatsApp Business users have adjusted their privacy settings.
Some users experience difficulties accessing WhatsApp Web, which can hinder customer support efficiency and user experience.
Poor signal quality can adversely affect message delivery speed and call functionality, impacting overall customer interactions.
To minimize WhatsApp Business chat issues, enterprises should implement a series of best practices, including:
WhatsApp Business provides a powerful platform for enhancing customer engagement, yet troubleshooting is essential to maintain efficiency and client satisfaction. By adopting the strategies outlined in this guide, South African enterprises can optimize their WhatsApp Business experience and ensure seamless communication channels for their customers. Promptness in addressing issues reflects positively on the business, fostering greater trust and long-term relationships with clients.
Get started today and see immediate results
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
Structured menu driven chatbot supported with AI and natural language processing, incorporating selection lists, click buttons and short cut keys. Language options, where the end user can select to be serviced in a predefined language of choice.
Our omnichannel service includes the delivery of large file batch WhatsApp template messages. A single file drives channel selection, including WhatsApp template messaging. Where Bidvest Data manages the self-help WhatsApp service, the messages can be distributed on this channel, or an alternative WhatsApp number can be created for bulk delivery of outbound template messages.
Seamless handing over to a live agent for chat support on our live agent chat portal and handing back to chatbot mode once the query has been resolved.
End user access to account information driven through API or as part of our document archive platform, and delivered inline as data, PDF, or access to a personalized unique microsite through URL, for a rich content service environment.
Supports electronic “card not present” payment integration to secure ecommerce payment gateways. This enables tracking and reconciliation of digital payments for the ease of the consumer, and improved collections for our customers.
Get answers to common questions about Whatsapp For Business