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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover common issues and solutions related to variable mapping in WhatsApp templates. Enhance your enterprise messaging strategy with our comprehensive troubleshooting guide for South African businesses.
In the complex landscape of enterprise messaging, utilizing WhatsApp templates with accurate variable mapping is crucial for delivering tailored communication effectively. This guide provides an in-depth exploration of common issues related to variable mapping within WhatsApp templates, empowering IT decision-makers and compliance officers in South African enterprises to troubleshoot problems efficiently and enhance customer engagement.
WhatsApp templates serve as standardized message formats, allowing businesses to communicate with their customers while adhering to WhatsApp's policies. Variable mapping enables the insertion of dynamic data into these templates, personalizing messages for recipients. However, incorrect variable mapping can lead to delivery issues, miscommunication, and customer dissatisfaction.
Here are some frequently encountered issues related to variable mapping along with effective troubleshooting techniques:
One of the most common issues arises when the placeholders defined in the template do not match the variables sent through the API. To resolve this:
Sending data in the wrong format can lead to mapping errors. To troubleshoot this:
WhatsApp templates have strict character limits, and exceeding them will lead to undelivered messages. To resolve this:
Adopting best practices in managing variable mapping will minimize potential issues:
Effective variable mapping in WhatsApp templates is vital for enhancing communication strategies within enterprises. By recognizing common issues and implementing best practices, South African businesses can leverage the benefits of WhatsApp communication while ensuring seamless interactions with their customers. For more tailored solutions and expert support, consider partnering with Bidvest Data to streamline your WhatsApp messaging endeavors.
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Get answers to common questions about Whatsapp For Business
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
Structured menu driven chatbot supported with AI and natural language processing, incorporating selection lists, click buttons and short cut keys. Language options, where the end user can select to be serviced in a predefined language of choice.
Our omnichannel service includes the delivery of large file batch WhatsApp template messages. A single file drives channel selection, including WhatsApp template messaging. Where Bidvest Data manages the self-help WhatsApp service, the messages can be distributed on this channel, or an alternative WhatsApp number can be created for bulk delivery of outbound template messages.
Seamless handing over to a live agent for chat support on our live agent chat portal and handing back to chatbot mode once the query has been resolved.
End user access to account information driven through API or as part of our document archive platform, and delivered inline as data, PDF, or access to a personalized unique microsite through URL, for a rich content service environment.
Supports electronic “card not present” payment integration to secure ecommerce payment gateways. This enables tracking and reconciliation of digital payments for the ease of the consumer, and improved collections for our customers.