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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover essential strategies and steps for troubleshooting transactional email delivery issues. Ensure seamless communication and compliance with POPIA in South Africa with our extensive guide.
Transactional emails play a crucial role in organizational communication by delivering essential information, such as account confirmations, invoice receipts, and notifications about services, to clients and customers. However, email delivery issues can pose significant challenges, impacting customer satisfaction and operational efficiency. This guide will provide enterprises with extensive troubleshooting techniques, practical solutions, and insights to ensure smooth transactional email operations.
Transactional emails are automated messages triggered by user interactions or system events. Unlike promotional emails, they focus on individual transactions or communications necessary for users. Common types of transactional emails include:
Understanding the reasons behind transactional email delivery failures is pivotal for effective troubleshooting. Common causes can include:
To ensure transactional emails are successfully delivered, enterprises should follow these steps:
Check that SPF, DKIM, and DMARC records are accurately configured in the domain’s DNS settings. These records authenticate outgoing emails and increase trust with receiving servers.
Utilize tools to monitor sender reputation continuously. Tools can provide metrics on bounce rates, spam complaints, and engagement levels.
Regularly consult bounce reports to identify trends and potential issues with recipient email addresses or server problems.
Conduct tests using varied tools and platforms to analyze deliverability performance under diverse conditions, assessing how different email clients handle incoming emails.
Adhere to best practices in email design and content, such as avoiding spammy keywords and ensuring clearer readability through text-to-image ratios.
Beyond troubleshooting existing issues, implementing proactive measures can further enhance transactional email delivery:
In South Africa, compliance with the Protection of Personal Information Act (POPIA) is paramount when handling email communications. Ensure adherence by:
Troubleshooting transactional email delivery is vital for maintaining efficient communication lines with clients while securing trust and satisfaction. By following best practices for troubleshooting, regularly monitoring the system, and implementing proactive measures, enterprises can ensure seamless and effective transactional email operations.
Get started today and see immediate results
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Get answers to common questions about Transactional Communication
We set up and generate transactional communication at scale, accepting diverse data streams, managing template libraries, and supporting business rules and error handling. Projects are developed in UAT and PROD environments following agile methodologies with JIRA support. We facilitate large batch processing via secure data transfer and accommodate small batch or singular sending via API. We generate content for multiple delivery channels, implementing failover where needed.
Discover our comprehensive solution features designed to transform your business communication experience
