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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Learn how to effectively address and troubleshoot common trackable SMS issues faced by South African enterprises, ensuring smooth communication and compliance.
In an increasingly digital world, efficient communication via SMS plays a pivotal role in maintaining customer engagement and operational effectiveness for enterprises. However, when issues arise with trackable SMS services, it can impede business operations and customer satisfaction. This guide aims to equip IT decision-makers, compliance officers, and operational heads in South African enterprises with the tools and techniques to troubleshoot common trackable SMS issues effectively.
Trackable SMS refers to messaging solutions that enable businesses to monitor and analyze the delivery, reception, and interaction of SMS communications. This feature is essential for enterprises that rely on SMS for promotional campaigns, transactional updates, and critical notifications. Understanding how these messages work and the technology behind them is crucial for effective troubleshooting.
Despite their advantages, several common issues can arise with trackable SMS services that require prompt troubleshooting. Understanding these can significantly reduce downtime and enhance message delivery success.
To effectively address issues related to trackable SMS, enterprises can follow a systematic approach to troubleshooting:
Leveraging the right tools can streamline troubleshooting and enhance communication strategies for enterprises. Consider utilizing the following resources:
Different industries may face unique challenges when it comes to trackable SMS. Here are some considerations for specific sectors:
Must ensure that all communication aligns with compliance and security protocols, particularly concerning sensitive information.
Regulatory compliance regarding patient notifications and consent is critical, along with safeguarding patient privacy.
Focusing on engagement and conversion metrics to optimize promotional campaigns through trackable SMS.
Troubleshooting trackable SMS issues requires a combination of technology, intuition, and knowledge of best practices. By understanding common problems, employing effective troubleshooting strategies, and utilizing the right tools, South African enterprises can enhance their SMS experiences and ensure consistent communication with their customers.
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Get answers to common questions about Sms And Svsms
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
Bidvest Data sends on average more than 10 million personalized SMS/SV SMS messages per month, with daily peaks exceeding 2 million messages. This comprises mainly of transactional notifications and hosted transactional data.
The SMS channel delivers a secure, shortened personalized URL to the consumer, directing them to their unique microsite. All consumer activity can be tracked.
PDF documents, HTML content, videos and animations can be hosted on our Zero Rated Data domains. Reverse billing of data on these domains ensure access for end users to content at no cost. Bidvest Data offers this service on all South African and Namibian mobile networks.
Bidvest Data offers custom-built, screen adaptive, HTML environments, enabling features like animation, rotating GIFs, and interactive buttons.
Our service includes automated large file batch sending through sFTP data transfer. The data can selectively drive template messaging. Near real-time SMS sending is facilitated through our API, using templates or dynamic text.
Where another channel in our omnichannel platform is unsuccessful in delivering a message, we can automatically fail over to SMS. Priority and fail over channels are configurable.
Bidvest Data provides near-real-time and periodic aggregate batched reporting on consumer engagement, including link tracking, SMS and SV SMS delivery status, and customized reports on microsite access.