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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Explore the common SMS and SVSMS delivery issues faced by enterprises and learn effective troubleshooting strategies to ensure reliable communication.
In the vast landscape of enterprise communication, SMS and SVSMS messaging serves as a vital tool for interactions with clients, stakeholders, and employees alike. However, delivery issues can arise, leading to significant disruptions in workflows and communication strategies. This guide aims to provide IT decision-makers and operational heads with an in-depth understanding of common SMS and SVSMS delivery issues and effective troubleshooting methods to ensure seamless communication.
SMS (Short Message Service) is an essential component of enterprise communication, allowing for quick and efficient messaging. SVSMS (Smart Variable Short Message Service) enhances SMS by providing personalized and contextual messaging capabilities. Understanding the mechanics behind these services helps in identifying why delivery issues may occur.
When an SMS is sent, it travels from the sender’s device to the Short Message Service Center (SMSC), which then forwards it to the recipient's mobile network. The delivery process involves several checkpoints where issues may occur:
Understanding common issues can help enterprises proactively address potential disruptions. Here are frequently encountered problems:
Non-delivery reports indicate that the message failed to reach its intended recipient. Common causes include:
Delivery delays can affect time-sensitive communications. Causes often include:
Inappropriate content filtering often leads to messages being blocked. Common reasons include:
Utilize your messaging platform’s reporting features to analyze delivery status:
Ensure that:
Contact your SMS service provider to:
Ensure that your message complies with SMS regulations and does not get flagged:
To reduce the occurrence of SMS and SVSMS delivery issues, enterprises should adopt the following best practices:
Troubleshooting SMS and SVSMS delivery issues is crucial for enterprise success in today’s competitive landscape. By understanding the common challenges and following a structured approach to identify and resolve these issues, organizations can ensure uninterrupted communication, enhancing operational efficiency and customer engagement.
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Get answers to common questions about Sms And Svsms
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
Bidvest Data sends on average more than 10 million personalized SMS/SV SMS messages per month, with daily peaks exceeding 2 million messages. This comprises mainly of transactional notifications and hosted transactional data.
The SMS channel delivers a secure, shortened personalized URL to the consumer, directing them to their unique microsite. All consumer activity can be tracked.
PDF documents, HTML content, videos and animations can be hosted on our Zero Rated Data domains. Reverse billing of data on these domains ensure access for end users to content at no cost. Bidvest Data offers this service on all South African and Namibian mobile networks.
Bidvest Data offers custom-built, screen adaptive, HTML environments, enabling features like animation, rotating GIFs, and interactive buttons.
Our service includes automated large file batch sending through sFTP data transfer. The data can selectively drive template messaging. Near real-time SMS sending is facilitated through our API, using templates or dynamic text.
Where another channel in our omnichannel platform is unsuccessful in delivering a message, we can automatically fail over to SMS. Priority and fail over channels are configurable.
Bidvest Data provides near-real-time and periodic aggregate batched reporting on consumer engagement, including link tracking, SMS and SV SMS delivery status, and customized reports on microsite access.