Knowledge Hub
Sharing insights & actionable advice
Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
Please wait while we prepare your content...
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover effective strategies for troubleshooting SMS chatbot issues in your enterprise. This comprehensive guide provides actionable insights to enhance chatbot performance and customer satisfaction.
As businesses increasingly adopt SMS chatbots to enhance customer engagement, it is crucial for enterprise IT teams to be equipped with the tools and knowledge to troubleshoot any issues that may arise. This comprehensive guide delves into common SMS chatbot issues, offers practical troubleshooting steps, and provides insights into optimising performance, ensuring that medium and large businesses can maintain seamless communication operations.
SMS chatbots are automated messaging systems that engage customers via SMS, streamlining communication and providing instant assistance. With their ability to handle high volumes of inquiries, these chatbots are pivotal in improving customer satisfaction, operational efficiency, and reducing workload on human agents.
Despite their advantages, SMS chatbots can encounter various issues that impact performance and customer experience. Below are some common problems faced by enterprises.
When encountering issues with SMS chatbots, it is essential to follow a systematic troubleshooting approach. Here’s a step-by-step process:
Gather data from user interactions, surveys, and system logs to find patterns and specify the problem area accurately.
Monitor the server status and response times, ensuring that backend systems are operational.
Examine the chatbot’s scripts and logic trees to ensure they are producing relevant and accurate responses. Make adjustments where necessary.
Run keyword tests to evaluate the chatbot’s understanding. Enhance NLP models to improve comprehension if necessary.
Ensure that the chatbot integrates seamlessly with other systems and services, double-checking APIs and connectors.
Once issues have been resolved, it is essential to take proactive steps to optimize the chatbot's performance:
Troubleshooting common SMS chatbot issues involves a structured approach, critical evaluation, and continued performance optimization. By adopting these best practices, enterprises can ensure their SMS chatbots remain effective, engaging, and aligned with organizational goals, thereby enhancing customer satisfaction and operational efficiency.
Get started today and see immediate results
Get answers to common questions about Self Service Two Way Chat
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Our structured menu-driven ChatBot incorporates the latest WhatsApp features, enabling dynamic marketing content delivery. We execute workflows within the WhatsApp channel, supported by interactive web forms developed and managed by us. We deploy generative AI limited to specified content, allowing natural language processing and conversational responses based on company-restricted information.
Discover our comprehensive solution features designed to transform your business communication experience
