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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Explore the essential steps to troubleshoot SMS and SVSMS failover processes. Ensure uninterrupted messaging operations for your enterprise with our comprehensive guide.
In the competitive landscape of enterprise communications, ensuring uninterrupted service is critical. Failover mechanisms in SMS and SVSMS (Secure Virtual SMS) are designed to maintain communication continuity, even during unforeseen disruptions. This guide is aimed at IT decision-makers and operational heads in South Africa's corporate sector, providing comprehensive troubleshooting methods for failover processes to optimize performance and enhance resilience.
Failover mechanisms serve as a safety net, allowing an SMS service to switch seamlessly to a backup system or channel when failures occur, ensuring ongoing communication. This capability is vital in industries like financial services and healthcare, where real-time messaging impacts operational efficiency and compliance.
Understanding the scenarios that could trigger failover is essential for effective troubleshooting. Below are common situations along with respective troubleshooting steps:
When network disruptions occur, messages may fail to send. Follow these steps:
Issues with SMS gateway servers can prevent message delivery. Implement these troubleshooting steps:
Improper configurations can lead to failover failures. To resolve:
To ensure reliability and performance in your messaging solutions, consider adopting the following best practices:
To assess the impact and effectiveness of your failover strategy, consider tracking the following metrics:
Troubleshooting failover in SMS and SVSMS is crucial in maintaining efficient communication operations. By understanding the potential issues, implementing best practices, and regularly monitoring system performance, enterprises can enhance their messaging resilience against all odds. Bidvest Data remains committed to providing robust communication solutions tailored to meet the evolving needs of South African businesses.
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Get answers to common questions about Sms And Svsms
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
Bidvest Data sends on average more than 10 million personalized SMS/SV SMS messages per month, with daily peaks exceeding 2 million messages. This comprises mainly of transactional notifications and hosted transactional data.
The SMS channel delivers a secure, shortened personalized URL to the consumer, directing them to their unique microsite. All consumer activity can be tracked.
PDF documents, HTML content, videos and animations can be hosted on our Zero Rated Data domains. Reverse billing of data on these domains ensure access for end users to content at no cost. Bidvest Data offers this service on all South African and Namibian mobile networks.
Bidvest Data offers custom-built, screen adaptive, HTML environments, enabling features like animation, rotating GIFs, and interactive buttons.
Our service includes automated large file batch sending through sFTP data transfer. The data can selectively drive template messaging. Near real-time SMS sending is facilitated through our API, using templates or dynamic text.
Where another channel in our omnichannel platform is unsuccessful in delivering a message, we can automatically fail over to SMS. Priority and fail over channels are configurable.
Bidvest Data provides near-real-time and periodic aggregate batched reporting on consumer engagement, including link tracking, SMS and SV SMS delivery status, and customized reports on microsite access.