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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Email remains a cornerstone of business communication in South Africa. Yet, organizations often encounter delivery issues that can disrupt operations and hinder client interactions. In this comprehensive guide, we explore effective strategies for troubleshooting email delivery issues tailored specifically for enterprise environments. We will cover common causes, preventative measures, and best practices to ensure reliable email communication for corporate, medium-sized, and governmental organizations.Understanding Common Email Delivery IssuesBefore addressing specific troubleshooting steps, it’s essential to understand the common factors that affect email delivery. Issues can stem from various sources, including client-side configurations, server settings, ISP policies, and more. Here are some prevalent problems:Spam Filters: Emails may be mistakenly flagged as spam by recipient servers due to various factors, including keywords in the content or insufficient authentication.DNS Configuration: Incorrect DNS records can lead to email routing failures, impacting your organization's credibility and communication.Blocking by ISPs: Sending domains can be blacklisted by Internet Service Providers due to previous spam complaints or policy violations.Server Downtime: Temporary outages from your email service provider can halt email delivery.Sending Limits: Exceeding your email provider’s daily sending limits can result in queued messages being delayed or not sent at all.
Email remains a cornerstone of business communication in South Africa. Yet, organizations often encounter delivery issues that can disrupt operations and hinder client interactions. In this comprehensive guide, we explore effective strategies for troubleshooting email delivery issues tailored specifically for enterprise environments. We will cover common causes, preventative measures, and best practices to ensure reliable email communication for corporate, medium-sized, and governmental organizations.
Before addressing specific troubleshooting steps, it’s essential to understand the common factors that affect email delivery. Issues can stem from various sources, including client-side configurations, server settings, ISP policies, and more. Here are some prevalent problems:
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
We implement your designs, images and artwork for optimal delivery. We measure and manage spam ratings, and we monitor and manage blacklisting and reputation of sending domains.
PDF documents, HTML content, videos and animations can be hosted on our Zero Rated Data domains. Reverse billing of data on these domains ensure access for end users to content at no cost. Bidvest Data offers this service on all South African and Namibian mobile networks.
Bidvest Data offers custom-built, screen adaptive, HTML environments, enabling features like animation, rotating GIFs, and interactive buttons in the email body and built into the unique microsite.
Our service includes automated large file batch sending through sFTP data transfer. The data can selectively drive template messaging. Near real-time email sending is facilitated through our API, using templates or dynamic text.
Where another channel in our omnichannel platform is unsuccessful in delivering a message, we can automatically fail over to email. Priority and fail over channels are configurable.
Bidvest Data provides near-real-time and periodic aggregate batched reporting on consumer engagement, including link tracking, email delivery status, and customized reports on microsite access.