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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Explore common SMS service issues faced by South African enterprises and their solutions. Find troubleshooting steps, best practices, and expert insights for uninterrupted communication.
For enterprises relying on SMS services for communication, technical issues can pose a significant challenge. In this thorough guide, we delve into the common SMS service issues faced by South African businesses and provide practical troubleshooting steps to ensure seamless communication. Understanding these challenges and their solutions is essential for IT decision-makers, compliance officers, and operational heads within various sectors including healthcare, financial services, and logistics.
SMS services operate on complex networks that involve multiple players, including carriers, service providers, and the technology infrastructure used to send and receive messages. As a result, issues can arise from various sources, including software glitches, network problems, or user errors. This guide aims to clarify these issues and provide actionable solutions.
Below are frequent SMS service issues that enterprises may encounter along with detailed troubleshooting steps to resolve them:
Delivery failures can occur due to numerous factors, including invalid phone numbers, blocked contacts, or carrier issues. To troubleshoot:
Delays can frustrate users and disrupt timely communications. Key steps include:
SMS messages exceeding the character limit may get fragmented, leading to data loss. Steps for correction include:
Ensuring secure communication is a must for enterprises. To tackle security issues, consider:
An effective SMS strategy involves proactive monitoring and regular maintenance:
SMS services are vital for successful enterprise communication in South Africa. By recognizing common issues and implementing effective troubleshooting strategies, organizations can ensure uninterrupted messaging capabilities. Stay informed of the latest best practices to optimize SMS operations, enhance customer engagement, and maintain compliance with regulations.
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Get answers to common questions about Sms And Svsms
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
Bidvest Data sends on average more than 10 million personalized SMS/SV SMS messages per month, with daily peaks exceeding 2 million messages. This comprises mainly of transactional notifications and hosted transactional data.
The SMS channel delivers a secure, shortened personalized URL to the consumer, directing them to their unique microsite. All consumer activity can be tracked.
PDF documents, HTML content, videos and animations can be hosted on our Zero Rated Data domains. Reverse billing of data on these domains ensure access for end users to content at no cost. Bidvest Data offers this service on all South African and Namibian mobile networks.
Bidvest Data offers custom-built, screen adaptive, HTML environments, enabling features like animation, rotating GIFs, and interactive buttons.
Our service includes automated large file batch sending through sFTP data transfer. The data can selectively drive template messaging. Near real-time SMS sending is facilitated through our API, using templates or dynamic text.
Where another channel in our omnichannel platform is unsuccessful in delivering a message, we can automatically fail over to SMS. Priority and fail over channels are configurable.
Bidvest Data provides near-real-time and periodic aggregate batched reporting on consumer engagement, including link tracking, SMS and SV SMS delivery status, and customized reports on microsite access.