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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Master troubleshooting strategies for common email domain management issues within enterprises. Enhance email reliability, security, and compliance with effective management techniques.
Email domain management is a critical aspect of maintaining professional communication within an enterprise environment. With many processes and technologies interacting with email systems, businesses often face various challenges that can disrupt email delivery, security, and compliance. In this comprehensive guide, we will delve into common email domain management issues that enterprises face and provide effective troubleshooting strategies to resolve these problems.
Email domain management encompasses several activities, including setting up email addresses, configuring DNS settings, ensuring deliverability, and maintaining security protocols to protect sensitive information. For most enterprises, efficient email domain management is essential for enhancing productivity, maintaining client communications, and ensuring regulatory compliance, especially under South Africa's Protection of Personal Information Act (POPIA).
Organizations frequently encounter a variety of challenges when managing their email domains. Below are some of the most common issues that require troubleshooting:
Domain Name System (DNS) records are crucial for directing email traffic. Misconfigurations can lead to deliverability problems, such as:
Authentication protocols such as SPF (Sender Policy Framework), DKIM (DomainKeys Identified Mail), and DMARC (Domain-based Message Authentication, Reporting & Conformance) are essential in verifying email origins. Issues include:
Due to security policies, email accounts may be suspended or blocked. Common reasons include:
Failure to renew domain registration can lead to service outages, resulting in:
Utilize online DNS checkers to verify that DNS records are correctly set up. Key records to review include:
Ensure that SPF, DKIM, and DMARC are properly configured in your domain settings. Tools like MXToolbox can help diagnose and provide recommendations for authentication issues to enhance email security.
Regularly monitor email accounts for unusual activity. Implementing multi-factor authentication (MFA) can significantly improve account security, preventing unauthorized access and account suspensions.
Set reminders well before the domain expiration date. Automated renewal options are available through most domain registrars, reducing the risk of domain lapses.
By understanding common email domain management issues and employing effective troubleshooting strategies, enterprises can greatly enhance the reliability and security of their email communications. Proactive management of DNS settings, email authentication, and account monitoring are essential best practices that not only ensure operational continuity but also foster trust in client relationships.
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
We implement your designs, images and artwork for optimal delivery. We measure and manage spam ratings, and we monitor and manage blacklisting and reputation of sending domains.
PDF documents, HTML content, videos and animations can be hosted on our Zero Rated Data domains. Reverse billing of data on these domains ensure access for end users to content at no cost. Bidvest Data offers this service on all South African and Namibian mobile networks.
Bidvest Data offers custom-built, screen adaptive, HTML environments, enabling features like animation, rotating GIFs, and interactive buttons in the email body and built into the unique microsite.
Our service includes automated large file batch sending through sFTP data transfer. The data can selectively drive template messaging. Near real-time email sending is facilitated through our API, using templates or dynamic text.
Where another channel in our omnichannel platform is unsuccessful in delivering a message, we can automatically fail over to email. Priority and fail over channels are configurable.
Bidvest Data provides near-real-time and periodic aggregate batched reporting on consumer engagement, including link tracking, email delivery status, and customized reports on microsite access.