Knowledge Hub
Sharing insights & actionable advice
Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
Please wait while we prepare your content...
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Learn how to troubleshoot bulk SMS delivery issues effectively. Discover common challenges, best practices, and actionable solutions for South African enterprises.
Bulk SMS delivery is a vital communication channel for enterprises across South Africa, facilitating timely updates, promotional messages, and customer engagement. However, delivering bulk SMS can present challenges that require a systematic troubleshooting approach. In this comprehensive guide, we delve into common issues affecting bulk SMS delivery, provide actionable solutions, and highlight best practices to optimize your SMS campaigns.
Understanding the common obstacles in bulk SMS delivery is crucial for IT decision-makers, compliance officers, and operational heads. Here are several frequent challenges:
Recognizing symptoms of delivery failures is the first step toward troubleshooting. Key indicators include:
Most SMS platforms, including Bidvest Data, provide detailed delivery reports that can clarify why messages were not delivered. Pay attention to:
To ensure successful message delivery, follow these best practices:
Regularly clean and validate your contact lists to remove inactive or incorrect numbers. Consider using a double opt-in process to ensure users want to receive messages.
Track your delivery rates continuously to recognize any drops in performance, and adjust your strategy accordingly.
Ensure compliance with South Africa’s POPIA (Protection of Personal Information Act) and other regulations to avoid blocks or fines. Provide clear opt-out options in your messages.
Here’s how to troubleshoot specific bulk SMS delivery issues:
Leverage analytics tools to refine your SMS strategies. Key metrics to focus on include:
In conclusion, troubleshooting bulk SMS delivery requires a comprehensive understanding of potential pitfalls and proactive measures. By applying best practices, addressing technical issues, and leveraging analytics, South African enterprises can enhance their communication strategies and achieve better engagement with their audiences.
Get started today and see immediate results
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
Bidvest Data sends on average more than 10 million personalized SMS/SV SMS messages per month, with daily peaks exceeding 2 million messages. This comprises mainly of transactional notifications and hosted transactional data.
The SMS channel delivers a secure, shortened personalized URL to the consumer, directing them to their unique microsite. All consumer activity can be tracked.
PDF documents, HTML content, videos and animations can be hosted on our Zero Rated Data domains. Reverse billing of data on these domains ensure access for end users to content at no cost. Bidvest Data offers this service on all South African and Namibian mobile networks.
Bidvest Data offers custom-built, screen adaptive, HTML environments, enabling features like animation, rotating GIFs, and interactive buttons.
Our service includes automated large file batch sending through sFTP data transfer. The data can selectively drive template messaging. Near real-time SMS sending is facilitated through our API, using templates or dynamic text.
Where another channel in our omnichannel platform is unsuccessful in delivering a message, we can automatically fail over to SMS. Priority and fail over channels are configurable.
Bidvest Data provides near-real-time and periodic aggregate batched reporting on consumer engagement, including link tracking, SMS and SV SMS delivery status, and customized reports on microsite access.
Get answers to common questions about Sms And Svsms