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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Learn how to effectively troubleshoot bulk message delivery issues with Bidvest Data. Explore common challenges, solutions, and best practices tailored for South African enterprises.
As enterprises increasingly rely on bulk messaging for critical communications, understanding how to troubleshoot message delivery issues becomes essential. This comprehensive guide from Bidvest Data delves into common challenges enterprises may encounter during bulk message dispatch, equipping IT decision-makers, compliance officers, and operational heads with actionable insights to ensure seamless communication.
Bulk messaging refers to the process of sending messages en masse to a large group of recipients. This can include promotional communications, alerts, transactional updates, reminders, and compliance notifications. For many enterprises, failures in message delivery can lead to operational disruptions, compliance risks, and weakened customer trust.
Enterprises may face several challenges in bulk message delivery, including:
Messages might be caught in spam filters due to content that triggers red flags, resulting in non-delivery to intended recipients.
If recipients have opted out of communications, messages sent to them will not be delivered, impacting overall delivery success rates.
Network outages or poor connectivity can hinder message delivery, especially when sending large volumes of messages simultaneously.
Messages that do not adhere to required formatting standards may fail to be delivered, particularly across different channels.
Understanding how other enterprises have addressed bulk messaging challenges can provide invaluable insights:
This provider faced high bounce rates in bulk promotional messaging. By implementing a double opt-in strategy and refining their content, delivery success improved by 35%.
Faced with message filtering issues, the bank reframed their notification language to be more customer-centric. Compliance improved significantly, leading to a 50% reduction in undelivered alerts.
To maintain high delivery rates, enterprises should adhere to best practices, including:
Troubleshooting bulk message delivery issues requires a multifaceted approach that encompasses message content, recipient management, network stability, and systemic practices. By implementing the strategies outlined in this guide, South African enterprises can enhance their communication effectiveness, boost operational confidence, and build stronger customer relationships.
Get started today and see immediate results
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Get answers to common questions about Transactional Communication
We set up and generate transactional communication at scale, accepting diverse data streams, managing template libraries, and supporting business rules and error handling. Projects are developed in UAT and PROD environments following agile methodologies with JIRA support. We facilitate large batch processing via secure data transfer and accommodate small batch or singular sending via API. We generate content for multiple delivery channels, implementing failover where needed.
Discover our comprehensive solution features designed to transform your business communication experience
