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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Explore how South African enterprises can leverage workflow automation to enhance transactional communication, improve operational efficiency, and ensure customer satisfaction through seamless interactions.
In today's competitive business landscape, enterprises are increasingly relying on transactional communication to drive operational efficiency, enhance customer experience, and maintain regulatory compliance. Integrating workflow automation into transactional communication processes significantly optimises the flow of information, enabling companies to respond more quickly to customer needs while ensuring accuracy and consistency. This in-depth guide explores how south African enterprises can leverage transactional communication workflow automation to achieve these objectives.
Transactional communication refers to any communication that is a direct response to actions taken by customers or the business itself. Common examples include:
Workflow automation streamlines the process of handling transactional communications by automating repetitive tasks, reducing human error, and accelerating response times. Implementing automated workflows helps businesses in several ways:
To effectively implement workflow automation for transactional communication, enterprises should follow these significant steps:
Several South African enterprises have successfully implemented transactional communication workflow automation, resulting in significant improvements:
A leading retail chain automated their order confirmation and shipment notification process, resulting in a 40% increase in customer satisfaction scores.
A prominent bank improved its account alert system, reducing response time to customer queries by 50% and enhancing compliance with security regulations.
It’s crucial for enterprises to measure the impact of automated workflows on transactional communication. Key performance indicators (KPIs) include:
As technology advances, the future of transactional communication will see further enhancements, such as:
Get started today and see immediate results
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
We set up and generate transactional communication at scale, accepting diverse data streams, managing template libraries, and supporting business rules and error handling. Projects are developed in UAT and PROD environments following agile methodologies with JIRA support. We facilitate large batch processing via secure data transfer and accommodate small batch or singular sending via API. We generate content for multiple delivery channels, implementing failover where needed.
Discover our comprehensive solution features designed to transform your business communication experience
Get answers to common questions about Transactional Communication