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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Explore how SMS transactional communication can enhance operational efficiency and patient engagement in South African healthcare. Follow best practices and compliance regulations for effective implementation.
In the digital age, South African healthcare institutions face an increasing need to enhance communication efficiency while adhering to stringent patient privacy regulations. Transactional communication via SMS has emerged as an effective and reliable method for communicating critical information to patients and stakeholders. This comprehensive guide explores the features, benefits, and best practices of implementing SMS solutions within the healthcare sector, tailoring our discussion specifically for enterprise-scale operations in South Africa.
Transactional communication refers to messages initiated by a service provider to convey important information related to a specific transaction or interaction. In healthcare, this can encompass a wide range of communications such as appointment reminders, test results, medication reminders, billing notifications, and more. The growth of mobile phone usage and text messaging has made SMS one of the most preferred channels for such communications.
To maximize the effectiveness of SMS transactional communications, healthcare enterprises should adopt strategic implementation approaches:
Implementing SMS as a transactional communication tool delivers numerous advantages for healthcare organizations:
With the sensitive nature of health information, compliance with South African regulations, particularly the Protection of Personal Information Act (POPIA), is paramount:
Multiple healthcare organizations in South Africa have successfully integrated SMS transactional communication into their operational frameworks:
Implemented SMS reminders leading to a 30% reduction in no-show rates, significantly optimizing appointment scheduling.
Leveraged SMS notifications for test results, enhancing patient satisfaction scores by 25% due to transparency and timely updates.
As healthcare communication increasingly shifts towards efficiency and immediacy, adopting SMS transactional solutions has become essential for South African healthcare enterprises. By understanding the intricacies and best practices outlined in this guide, healthcare organizations can leverage SMS to enhance patient engagement, satisfaction, and operational efficiency while complying with regulatory requirements.
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Get answers to common questions about Transactional Communication
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
We set up and generate transactional communication at scale, accepting diverse data streams, managing template libraries, and supporting business rules and error handling. Projects are developed in UAT and PROD environments following agile methodologies with JIRA support. We facilitate large batch processing via secure data transfer and accommodate small batch or singular sending via API. We generate content for multiple delivery channels, implementing failover where needed.
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