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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover how transactional communication surveys enhance customer engagement for South African enterprises. Learn best practices and how to integrate surveys with Bidvest Data's solutions.
In an increasingly competitive market, understanding and enhancing customer engagement is crucial for enterprises. Transactional communication surveys provide businesses with insights that inform customer experiences, leading to improved satisfaction and loyalty. This guide explores the benefits of integrating transactional communication surveys into your business operations, particularly focusing on how Bidvest Data's solutions can help streamline this process for South African enterprises.
Transactional communication refers to messages that facilitate a transaction between a business and its customers. These messages come in various forms, including purchase confirmations, shipping notifications, and account updates. Importantly, these types of communication can be enhanced with surveys to solicit feedback and stimulate customer engagement.
Bidvest Data offers comprehensive solutions to help enterprises effectively conduct transactional communication surveys. Our platform supports multiple channels, including SMS, email, and WhatsApp, ensuring that customer feedback can be collected in the manner that is most convenient for the customer.
With high open rates, SMS surveys are ideal for reaching customers quickly and effectively. They can be sent immediately following a transaction, maximizing responsiveness.
Email surveys allow for more detailed responses, with options for customers to provide qualitative feedback alongside quantitative ratings.
Creating effective surveys is essential for eliciting valuable feedback. Here are some best practices to consider:
Once feedback is collected, the next step is analysis. Businesses should focus on key areas such as:
Here are a few examples of how different industries apply transactional communication surveys:
Following an online purchase, companies can send surveys to capture feedback on the shopping experience, payment process, and delivery satisfaction.
Healthcare providers can gather feedback after patient visits, assessing the quality of care received and administrative processes.
Incorporating transactional communication surveys into your customer engagement strategy can significantly enhance customer interactions and satisfaction. By utilizing the capabilities of Bidvest Data's solutions, enterprises can streamline this process to extract invaluable insights that drive long-term customer loyalty and success.
Explore how Bidvest Data's comprehensive solutions can help your enterprise effectively implement transactional communication surveys and maximize customer engagement.
Get started today and see immediate results
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience












Get answers to common questions about Transactional Communication
We set up and generate transactional communication at scale, accepting diverse data streams, managing template libraries, and supporting business rules and error handling. Projects are developed in UAT and PROD environments following agile methodologies with JIRA support. We facilitate large batch processing via secure data transfer and accommodate small batch or singular sending via API. We generate content for multiple delivery channels, implementing failover where needed.