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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
Discover the essential components for tracking SMS success in your enterprise communications. Learn best practices, critical metrics, and regulatory compliance for SMS campaigns in South Africa.
In today's hyper-connected world, effective communication is vital for enterprises in South Africa. Tracking SMS success plays a critical role in understanding the effectiveness of communication strategies and enhancing customer engagement. This guide dives deep into the methodology for tracking SMS success, exploring various metrics, best practices, and actionable insights tailored for corporate needs, all while ensuring compliance with South African regulations.
To optimize communication strategies, businesses must first define what ‘success’ looks like for their SMS campaigns. Key metrics to consider include:
Understanding and tracking SMS success is particularly important for enterprises in South Africa due to the competitive nature of local markets. Key reasons include:
Implementing effective tracking for SMS success requires systematic approaches. Here are some best practices to consider:
To streamline SMS tracking, consider integrating specific tools into your existing systems. Some recommended solutions include:
Tracking SMS success is a fundamental necessity for South African enterprises focused on enhancing their communication strategies. By understanding critical metrics, employing best practices, and using the right tools, organizations can achieve elevated customer engagement, improved ROI, and compliance with regulations like POPIA. Invest in a robust SMS tracking strategy and watch your communication transform, empowering your enterprise to thrive in a competitive landscape.
Get started today and see immediate results
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
Get answers to common questions about Sms And Svsms
Discover our comprehensive solution features designed to transform your business communication experience
Bidvest Data sends on average more than 10 million personalized SMS/SV SMS messages per month, with daily peaks exceeding 2 million messages. This comprises mainly of transactional notifications and hosted transactional data.
The SMS channel delivers a secure, shortened personalized URL to the consumer, directing them to their unique microsite. All consumer activity can be tracked.
PDF documents, HTML content, videos and animations can be hosted on our Zero Rated Data domains. Reverse billing of data on these domains ensure access for end users to content at no cost. Bidvest Data offers this service on all South African and Namibian mobile networks.
Bidvest Data offers custom-built, screen adaptive, HTML environments, enabling features like animation, rotating GIFs, and interactive buttons.
Our service includes automated large file batch sending through sFTP data transfer. The data can selectively drive template messaging. Near real-time SMS sending is facilitated through our API, using templates or dynamic text.
Where another channel in our omnichannel platform is unsuccessful in delivering a message, we can automatically fail over to SMS. Priority and fail over channels are configurable.
Bidvest Data provides near-real-time and periodic aggregate batched reporting on consumer engagement, including link tracking, SMS and SV SMS delivery status, and customized reports on microsite access.