Knowledge Hub
Sharing insights & actionable advice
Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
Please wait while we prepare your content...
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover the essential features of transactional communication services, including automation, multi-channel delivery, security compliance, and analytics to elevate your enterprise communications.
Transactional communication services are essential for modern enterprises in South Africa, enabling effective, secure, and efficient customer interactions. In this comprehensive overview, we will explore the key features that define robust transactional communication services and how they can drive organizational efficiency, compliance, and customer satisfaction.
Transactional communication refers to the various interactions that occur between businesses and their customers or stakeholders as part of ongoing operations. These communications can include notifications, confirmations, statements, and alerts that are triggered by specific events within a business process. Ensuring these communications are timely, secure, and effective is essential for enhancing customer relationships and achieving operational excellence.
Implementing powerful transactional communication services can contribute significantly to operational efficiency. By enabling instant notifications and streamlining communication workflows, enterprises can reduce response times, improve customer service, and ensure timely access to crucial information.
Businesses that integrate transactional communication solutions experience increased responsiveness to customer inquiries and higher levels of customer satisfaction, resulting in long-term loyalty and retention.
Take the example of a large financial services institution in South Africa that adopted transactional communication services to enhance their customer engagement. By automating the sending of monthly statements and transaction alerts via SMS and email, the institution increased delivery rates from 70% to 95% within the first quarter. This not only improved customer satisfaction but significantly reduced operational costs associated with manual processes.
In conclusion, adopting advanced transactional communication services is crucial for South African enterprises aiming to enhance customer engagement, comply with data protection regulations, and streamline operational processes. Leveraging features such as automation, multi-channel delivery, and analytics can transform communication methods and foster stronger customer relationships in an increasingly digital world.
Get started today and see immediate results
Get answers to common questions about Transactional Communication
Discover our comprehensive solution features designed to transform your business communication experience
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
We set up and generate transactional communication at scale, accepting diverse data streams, managing template libraries, and supporting business rules and error handling. Projects are developed in UAT and PROD environments following agile methodologies with JIRA support. We facilitate large batch processing via secure data transfer and accommodate small batch or singular sending via API. We generate content for multiple delivery channels, implementing failover where needed.