Knowledge Hub
Sharing insights & actionable advice


Please wait while we prepare your content...
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover essential steps to implement a two-way chat system for your business. Enhance customer engagement and support with our comprehensive guide tailored for South African enterprises.
Two-way chat systems have revolutionized how businesses communicate with their customers and stakeholders, enabling real-time interaction, customer support, and engagement. For enterprise, corporate, and medium-sized businesses in South Africa, understanding the steps to set up an effective two-way chat system is vital for enhancing communication. In this comprehensive guide, we will explore the essential steps required to implement a two-way chat solution tailored for your operational needs.
With the rapid advancement in technology and changing customer expectations, businesses must adapt to create a seamless experience. Two-way chat systems facilitate instantaneous communication, allowing businesses to:
Before implementing a two-way chat system, evaluate your business needs. Consider factors such as:
Selecting the right chat software is crucial for achieving your communication goals:
A well-designed interface enhances user experience, making it simpler for clients to engage through the chat system:
For maximum efficiency, integrate the chat system with your current business applications:
Training is essential to ensure that your team is well-prepared to use the new chat system effectively:
After setting up the chat system, launch it and actively monitor its performance:
Implementing a two-way chat system can significantly transform how your business communicates, leading to improved customer interactions and operational efficiency. By following these detailed steps, businesses in South Africa can set up an effective chat solution that meets their unique needs and optimizes engagement.
Get started today and see immediate results
Discover our comprehensive solution features designed to transform your business communication experience






“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Get answers to common questions about Self Service Two Way Chat
Our structured menu-driven ChatBot incorporates the latest WhatsApp features, enabling dynamic marketing content delivery. We execute workflows within the WhatsApp channel, supported by interactive web forms developed and managed by us. We deploy generative AI limited to specified content, allowing natural language processing and conversational responses based on company-restricted information.