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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover the essential steps to implement a self-service two-way chat SMS system for your enterprise. Enhance customer engagement and streamline communication with our comprehensive guide.
In today's fast-paced business environment, self-service solutions are not just a luxury; they have become a necessity for enterprises aiming to enhance customer engagement and streamline communication. Implementing a self-service two-way chat SMS system can revolutionize how your organization interacts with clients, providing immediate assistance while reducing operational costs. This comprehensive guide will walk you through the essential steps required to successfully implement a self-service two-way chat SMS solution tailored for corporate environments.
A self-service two-way chat SMS system enables enterprises to provide customers with instant access to information and support through SMS communication. This system allows users to interact with pre-configured chatbots or automated responders, leveraging AI to facilitate communication, resolve queries, and provide information without needing a human agent.
Implementing a self-service two-way chat SMS system can deliver numerous benefits to enterprises, including:
Before proceeding with the implementation, it is crucial to clearly define the objectives you want to achieve with the self-service two-way chat SMS system. Consider the following:
Select an SMS communication platform that supports self-service two-way chat capabilities. Factors to consider include:
Craft the self-service user experience by mapping out the customer journey. Consider designing:
Develop the chatbot's responses using natural language processing (NLP) tools to simulate human-like interactions. Key steps include:
Prior to going live, conduct thorough testing to ensure the system works seamlessly. Test components to include:
Once testing is complete, it’s time to launch. Ensure to:
After launch, continuously monitor system performance via KPIs established in Step 1, such as:
Implementing a self-service two-way chat SMS system presents an invaluable opportunity for enterprises to enhance customer engagement and improve service efficiency. By following these steps, your organization can effectively deploy a solution that meets the needs of today’s consumers while optimizing operational costs.
Get started today and see immediate results
Get answers to common questions about Self Service Two Way Chat
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Our structured menu-driven ChatBot incorporates the latest WhatsApp features, enabling dynamic marketing content delivery. We execute workflows within the WhatsApp channel, supported by interactive web forms developed and managed by us. We deploy generative AI limited to specified content, allowing natural language processing and conversational responses based on company-restricted information.
Discover our comprehensive solution features designed to transform your business communication experience





