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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Explore the critical role of SMS failover channels in financial services. Learn how they enhance reliability, reduce downtime, and ensure compliance in customer communications.
In the fast-paced world of financial services, effective communication is critical. SMS failover channels are essential for ensuring that customer communications remain uninterrupted, especially during peak usage times or technical failures. This comprehensive guide covers everything you need to know about implementing SMS failover channels within your financial organization, including their operational benefits, key features, and industry best practices.
As financial institutions increasingly rely on SMS to relay critical information—from transactional alerts to service communications—a robust failover mechanism becomes vital. SMS failover channels enable backup messaging routes to ensure that important communications reach customers without delay, regardless of technical challenges.
The architecture of SMS failover channels typically involves multiple pathways for message delivery. When an initial message fails to send through the primary channel, the system automatically routes it through secondary or tertiary channels (such as alternative carriers or protocols). This ensures that delivery is prioritized, thereby reducing the chances of communication failure.
For financial institutions, employing a mix of SMS gateways while establishing failover protocols helps ensure optimal delivery without significant delays or interruptions.
Integrating an SMS failover system requires careful evaluation of existing communication infrastructure. Financial services firms should consider the following options:
Various communication needs arise within the financial sector that necessitate the implementation of failover channels. Here are some key applications:
Ensure customers receive transactional notifications related to deposits, withdrawals, and purchases, even during peak traffic hours.
Quickly communicate suspicious activity notices to clients, ensuring fast action to prevent potential losses.
To assess the effectiveness of SMS failover channels, financial organizations should monitor key performance indicators. These may include:
In conclusion, SMS failover channels are a necessary component of communication infrastructure for financial services organizations. By implementing a robust system to ensure communication reliability, these institutions not only enhance customer trust but also comply with critical regulatory requirements. As the financial landscape evolves, organizations must prioritize efficient and resilient messaging solutions that safeguard customer communications across various channels.
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Get answers to common questions about Sms And Svsms
Discover our comprehensive solution features designed to transform your business communication experience
Bidvest Data sends on average more than 10 million personalized SMS/SV SMS messages per month, with daily peaks exceeding 2 million messages. This comprises mainly of transactional notifications and hosted transactional data.
The SMS channel delivers a secure, shortened personalized URL to the consumer, directing them to their unique microsite. All consumer activity can be tracked.
PDF documents, HTML content, videos and animations can be hosted on our Zero Rated Data domains. Reverse billing of data on these domains ensure access for end users to content at no cost. Bidvest Data offers this service on all South African and Namibian mobile networks.
Bidvest Data offers custom-built, screen adaptive, HTML environments, enabling features like animation, rotating GIFs, and interactive buttons.
Our service includes automated large file batch sending through sFTP data transfer. The data can selectively drive template messaging. Near real-time SMS sending is facilitated through our API, using templates or dynamic text.
Where another channel in our omnichannel platform is unsuccessful in delivering a message, we can automatically fail over to SMS. Priority and fail over channels are configurable.
Bidvest Data provides near-real-time and periodic aggregate batched reporting on consumer engagement, including link tracking, SMS and SV SMS delivery status, and customized reports on microsite access.