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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Learn how to set up WhatsApp Business Messaging for your enterprise in South Africa. Follow our complete guide and unlock powerful communication features tailored to your business needs.
In today's fast-paced business environment, effective communication is crucial for success, especially for medium and large enterprises in South Africa. WhatsApp Business Messaging provides a robust platform for businesses to engage with customers seamlessly. This complete setup guide will walk you through the process of setting up WhatsApp Business Messaging for your organization, ensuring you harness the full potential of this powerful communication tool.
WhatsApp is one of the most widely used messaging apps in South Africa, with millions of users relying on it daily to communicate. For enterprises, WhatsApp Business Messaging presents an opportunity to connect directly with customers through a familiar platform. Here are some critical benefits for businesses:
- Access the Google Play Store or Apple App Store.
- Search for “WhatsApp Business” and click on “Install.”
- After installation, open the app to begin the setup.
- Enter your business phone number for registration. Ensure this number is not linked to a personal WhatsApp account to avoid complications.
- Verify your number via the SMS code received or by phone call for immediate activation.
- Fill out crucial business information: business name, category, description, and location.
- Upload your business logo as the profile picture for brand visibility.
Utilize the available features to enhance automated customer interactions:
- To optimize operations, consider integrating with Customer Relationship Management (CRM) systems and support tools.
- Utilize Bidvest Data’s API integration for seamless connection to your existing software to streamline communication workflows.
- Begin engaging with customers by sending them updates, promotions, and responding to inquiries.
- Monitor message statistics to assess engagement levels and improve your messaging strategy.
Leverage analytics tools to track key performance indicators (KPIs), such as:
Implementing WhatsApp Business Messaging can significantly enhance your organization’s ability to connect and engage with customers effectively in South Africa. By following the detailed setup guide and adopting best practices, your enterprise will be well-positioned to leverage this powerful tool for improved customer interactions and operational efficiency.
Get started today and see immediate results
Get answers to common questions about Whatsapp For Business
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
Structured menu driven chatbot supported with AI and natural language processing, incorporating selection lists, click buttons and short cut keys. Language options, where the end user can select to be serviced in a predefined language of choice.
Our omnichannel service includes the delivery of large file batch WhatsApp template messages. A single file drives channel selection, including WhatsApp template messaging. Where Bidvest Data manages the self-help WhatsApp service, the messages can be distributed on this channel, or an alternative WhatsApp number can be created for bulk delivery of outbound template messages.
Seamless handing over to a live agent for chat support on our live agent chat portal and handing back to chatbot mode once the query has been resolved.
End user access to account information driven through API or as part of our document archive platform, and delivered inline as data, PDF, or access to a personalized unique microsite through URL, for a rich content service environment.
Supports electronic “card not present” payment integration to secure ecommerce payment gateways. This enables tracking and reconciliation of digital payments for the ease of the consumer, and improved collections for our customers.