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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
Discover how to effectively set up the Constellation Platform in your South African business. Learn the step-by-step process, best practices, and optimization tips to enhance communication.
The Constellation Platform stands at the forefront of enterprise communication solutions, empowering businesses in South Africa with seamless integration across multiple channels, enhanced security, and operational efficiency. This comprehensive guide is tailored for IT decision-makers and operational heads, detailing the essential steps needed to successfully set up and optimize the Constellation Platform for your enterprise.
The Constellation Platform is designed to unify various communication channels, including SMS, email, and instant messaging, into a single, cohesive interface. This not only improves communication efficiency for enterprises but also enhances customer engagement through streamlined messaging.
Once the Constellation Platform is set up, continuous optimization is key to maximizing its potential. Here are some essential tips:
The versatility of the Constellation Platform allows for integration across various industries, including:
Use the platform for secure communication of account updates, transaction alerts, and regulatory notifications.
Efficiently manage communications regarding patient appointments, medical reminders, and secure sharing of test results.
To determine the effectiveness of the Constellation Platform within your enterprise, consider establishing key performance indicators (KPIs) that reflect communication goals, such as:
Get started today and see immediate results
Get answers to common questions about Api Integration
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
Discover our comprehensive solution features designed to transform your business communication experience
Bidvest Data manages and continuously expand our own API where our customers would integrate and utilize our omnichannel services. We also provide integration services as part of creating digital workflows where our customers have publicly exposed APIs providing access to internal data and services.
Supports electronic “card not present” payment integration to secure ecommerce payment gateways. This enables tracking and reconciliation of digital payments for the ease of the consumer, and improved collections for our customers.
Bidvest Data provides end to end complex WhatsApp for business solutions driven through API integrations. This includes all WhatsApp template sending, self help services, with view and request statements services, make payments, and chat to live agents.
Provides pre-defined menu driven structured conversation, generative AI with natural language processing, and seamless transition to live agent chat support for a unique customer experience across various messaging platforms.